Hi, Thank you for taking the time to respond :)
Im sorry you have been duped before with ordering hair. I think maybe consider ordering from an AV/ or UK vendor as they should ensure the hair they are selling passes a QC as that is why you pay premium price with a returns policy that satisfies you.
With a CV if you are not satisfied it will cost you between 20-45£ to send the wig back, possible custom charges to receive it.
The customer has every right to be informed, and has every right to do background research and make concerns clear. I gave you MHO as a hair seller, as your email does imply you're ready to return at a moments notice. I had a lady ask to buy a closure, for over 3 weeks she asked questions, eventually she brought it, only to send it back, receive a full refund and leave me negative feedback, as such im on a break for selling hair because this experience - ive been selling for over 2years.
I really do wish you the best on your search, but please be informed that a wig will tangle based on length and hair texture, and no matter how much they say it wont tangle or shed it will! there is just an acceptance level that varies from person to person.