You meet a prospective client at your 9-5 job. She is in the market for a service that you provide. Let us just say that you are computer technician. In your field, you provide trials first and then if the clients are pleased they book you.
Your prospective client is educated and seems established, but is not knowledgeable on the services your provide, so much in fact she is unaware that in your line of work, you charge for trials. However, you decide not to charge her for other reasons.
The prospective client lets you know that she is shopping around for other computer technicians who have done work for 'bigger clients', but she will still try you. During the trial she lets you know that if she doesn't like you she will use someone else....again. She then tells you not to be nervous. You reiterate that you are not nervous.
Overall, you get a slightly cold and pretentious vibe from her but you overlook it for the job.
After the trial, she is very pleased with the job....Thrilled as a matter of fact.
She emails you later on to ask you your prices for the job in question as well as another trial. You price her lower than the market rate even after considering the long distance for the job and hours needed. Your respond to her with an answer and do not hear from her for a week.
A week later she shows up at you job and she tells you that you are expensive in fact the 2nd most expensive and she is shopping around for other technicians. States that she has some trials coming up for those who are doing bigger jobs for bigger clients. She begins to comment on all the other services they offer while assuming that you do not offer such services.
You side eye this comment because you are aware that the areas that she met these alleged technicians do not work with high end clientele and the ones that do will charge her double the price that you did.
She informs you that she realized that I did not charge her for the trial and that all the other technicians do and she did not know that.
You also ask her if those other technicians will be working for the period of time she expects you to work and will be travelling the distance as well. She lets you know that she has decided to work for a shorter span of time.
You tell her it is okay and to continue to shop around for other technicians.
I am not sure how to take it. Was she not impressed with the trial and trying to find a polite way out or is she trying to bargain?
Edited by sbrownie84 - Jun 02 2013 at 7:39am