| sbrownie84 wrote:|
FYI, there are many ppl that go to the mac stores to have the associates 'play' on their face or do their eyes without paying. What the sales person told you at mac is proper protocol. She was willing to show you how to achieve the look on one eye but let you know that if you wanted an eye beat then you would have to pay. What ppl fail to realize is that they provide a $50 service for makeup and these associates have goals that they must make at the end of the day. Do we go to the hairdresser and ask to 'try' some highlights or the nail lady to try a pedicure? Why shouldn't the same apply to makeup?
Remember as a makeup artist, they have eyes that are more keen to detail. Maybe you did not see the purple in the instagram pic but it does not mean that it was not there. By you questioning her judgment she is just stating that maybe u should pic the colors you envisioned yourself.
Ppl ask to much from retail employees. If you want a red carpet one on one experience pay the $50 fee for it.
I wasn't looking for a red carpet experience. I just wanted some help on choosing products for a look. And I have a right to "question her judgement". I have worked retail before, commission based retail. Customer service is key. She had no reason to roll her eyes and catch an attitude. She could have easily smiled and said "I am seeing some purple in there also. I can swatch it on your hand for you if you'd like?" I wasn't asking for much. She picked up some colors, didn't ask if I liked them and carried them to the counter ready to ring me up. It's important to be friendly and helpful and not get defensive when customers ask questions. If I buy something and then bring it back because I'm not satisfied, it brings their goals down. Returns aren't good for them. So why not put in an effort to make sure the customer is satisfies with their purchase?