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Sam's Beauty.com dropped the ball!!

 
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femmemuscleisback View Drop Down
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    Posted: Oct 04 2013 at 8:59pm
I know the vendors read BHM, specifically the wig section.

I usually buy from Samsbeauty.com and HairtoBeauty.com.  Those were my "go-to" BSS's when it comes to customer service.

Usually, with Sams, you have a 2nd choice of wig color if the first option is not available. The difference b/t Sams and HTB? If the wig color isn't in stock, HTB has a notification immediately upon placing your order.

I ordered two - #4 wigs with a second choice of P4/27B if the first option was not available.  Whelp!  When my package arrived, i received the second choice only. The wigs were lighter than i expected.

I immediately called Sams for an exchange, and.... voicemail which states that if it's a "business day" they would return the call later.  If not, they would return the call the NEXT BUSINESS DAY. 

I called yesterday, 2x, (Thurs. afternoon).. PLUS i left an email.. Nothing..

oh hold on....

i forgot.. is this "National Golden Week"?  Chinese Holiday.. *face palm*




Edited by femmemuscleisback - Oct 04 2013 at 9:07pm
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femmemuscleisback View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote femmemuscleisback Quote  Post ReplyReply Direct Link To This Post Posted: Oct 04 2013 at 9:05pm
*update*

Friday night.. Sams never called back.. but it looks like my boyfriend took care of this situation.  We took one wig out of the package, and i used HIM  as a MANnequin.

He suggested that i do my usual co-wash, and modifications.. with HIS finishing touches, the wig is presentable.

But that doesn't get Sambeauty off the hook.. We still have not been contacted..Ouch








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Post Options Post Options   Thanks (1) Thanks(1)   Quote sunshine321511 Quote  Post ReplyReply Direct Link To This Post Posted: Oct 05 2013 at 7:40am
Thanks for posting this.....this is a good learning lesson to everyone.
 
That is why, I never, ever put a second selection.  Because not only can the company send you the 2nd selection, they can send you one of the 1st selection and 1 of the second.
 
Confused
 
 
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Post Options Post Options   Thanks (1) Thanks(1)   Quote TOUSHA11 Quote  Post ReplyReply Direct Link To This Post Posted: Oct 05 2013 at 1:57pm
I have not been ordered online a lot lately but I used too SAMSBEAUTY was always pretty good to me. But I do know by experience that they do not answer the phone it is very rare to get customer service rep from there company to pick up. This makes for bad business if I know I definitely want my first choice and no other colors I order from Hairtobeauty because they only have one choice. I Also say a better alternative in my opinion for a #4 wig is 4/30 not 4/27 4/30 is still on the dark side without a little of color.< ="text/" id="_tmpl">
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Post Options Post Options   Thanks (0) Thanks(0)   Quote femmemuscleisback Quote  Post ReplyReply Direct Link To This Post Posted: Oct 05 2013 at 2:33pm
Yep, you're right, Miss Sunshine.  Definitely, a lesson i've learned.  Thus, if anyone else is wondering when to order from the BSS's, this might be helpful as well:


Holidays in China in 2013

WeekdayDateHoliday nameHoliday type
TuesdayJan 1New Year's DayNational holiday
WednesdayJan 2New Year's weekendNational holiday
ThursdayJan 3New Year's weekendNational holiday
SaturdayFeb 9Spring Festival Golden Week holidayNational holiday
SundayFeb 10Chinese New YearNational holiday
MondayFeb 11Spring Festival Golden Week holidayNational holiday
TuesdayFeb 12Spring Festival Golden Week holidayNational holiday
WednesdayFeb 13Spring Festival Golden Week holidayNational holiday
ThursdayFeb 14Spring Festival Golden Week holidayNational holiday
FridayFeb 15Spring Festival Golden Week holidayNational holiday
SundayFeb 24Lantern FestivalObservance
FridayMar 8International Women's DayObservance
TuesdayMar 12Arbor DayObservance
WednesdayMar 13Zhonghe FestivalObservance
WednesdayMar 20March equinoxSeason
ThursdayApr 4Qing Ming JieNational holiday
FridayApr 5Qing Ming Jie holidayNational holiday
SaturdayApr 6Qing Ming Jie holidayNational holiday
MondayApr 29Labour Day HolidayNational holiday
TuesdayApr 30Labour Day HolidayNational holiday
WednesdayMay 1Labor Day / May DayNational holiday
SaturdayMay 4Youth DayObservance
SaturdayJun 1Children's DayObservance
MondayJun 10Dragon Boat Festival holidayNational holiday
TuesdayJun 11Dragon Boat Festival holidayNational holiday
WednesdayJun 12Dragon Boat FestivalNational holiday
FridayJun 21June SolsticeSeason
MondayJul 1CPC Founding DayObservance
ThursdayJul 11Maritime DayObservance
ThursdayAug 1Army DayObservance
TuesdayAug 13Double Seven FestivalObservance
WednesdayAug 21Spirit FestivalObservance
TuesdaySep 10Teachers' DayObservance
ThursdaySep 19Mid-Autumn FestivalNational holiday
FridaySep 20Mid-Autumn Festival holidayNational holiday
SaturdaySep 21Mid-Autumn Festival holidayNational holiday
SundaySep 22September equinoxSeason
MondaySep 30Special Working DayWeekend
TuesdayOct 1National DayNational holiday
WednesdayOct 2National Day Golden Week holidayNational holiday
ThursdayOct 3National Day Golden Week holidayNational holiday
FridayOct 4National Day Golden Week holidayNational holiday
SaturdayOct 5National Day Golden Week holidayNational holiday
SundayOct 6National Day Golden Week holidayNational holiday
MondayOct 7National Day Golden Week holidayNational holiday
TuesdayOct 8Special Working DayWeekend
WednesdayOct 9Special Working DayWeekend
ThursdayOct 10Special Working DayWeekend
FridayOct 11Special Working DayWeekend
SaturdayOct 12Special Working DayWeekend
SundayOct 13Special Working DayWeekend
SundayOct 13Double Ninth FestivalObservance
FridayNov 8Journalists' DayObservance
SaturdayDec 21December SolsticeSeason

Other calendars



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Post Options Post Options   Thanks (0) Thanks(0)   Quote femmemuscleisback Quote  Post ReplyReply Direct Link To This Post Posted: Oct 05 2013 at 2:40pm
Originally posted by TOUSHA11 TOUSHA11 wrote:

I have not been ordered online a lot lately but I used too SAMSBEAUTY was always pretty good to me. But I do know by experience that they do not answer the phone it is very rare to get customer service rep from there company to pick up. This makes for bad business if I know I definitely want my first choice and no other colors I order from Hairtobeauty because they only have one choice. I Also say a better alternative in my opinion for a #4 wig is 4/30 not 4/27 4/30 is still on the dark side without a little of color.< ="text/" id="_tmpl">


And thank you Miss Tousha.  My first choice was HairtoBeauty.com.  Unfortunately, they only had 1 #4 wig in stock - but at least they let you know ahead of time. This gives the buyer other options?

Thus, i trotted over to Sams - which doesn't exactly let you know whether the wig is in stock or not..Ouch

I really like the look/feel/shape of this wig.  The "Oprah 2".. shoulder length full and very light on the head.  And yes, the 4/30 highlights are much darker.   The next time i order it?  Definitely, it will be order from HTB - in #4/30.

Lesson learned, folks..  and thanks again, ladies, you know your stuff!


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