Roman Rant!!

Hi All,

I have been keeping away from LF for a while, but I decided I wanted to have curly one so thought I would try Roman.

I asked him for an 18" curl, and if he could show me some of his curly wefts, I decided to go with the 8mm he showed me. I admit I first approached him late summer on this matter, however other expenses came up so had to leave him on the back burner, but I ordered a wig for a friend from him, and she said it is fine

So I was all set to order today, he gives me the price, and notes that as I have asked for the hair to be processed to 8mm, the refund is out the window..fair enough. I ask him to send a pic of the hair when it is done so I can ensure it is the same or near the same as the pictures he sent me...the cheeky git replies:

If time allow,we can send pic,but you need to clearly understand our policy
 
2>Final order,after processing the wig then we not accept refund,refurn or exchange
3>Order since placed then cant make any change

"So send you pic or not become with no meaning.I not promise you all things is same,but I just can tell you will make you a 8mm curl with your request.Nothing is same and pic just for reference.All thing as the real hair products."

So if I ordered 8mm, and they accidentally do say 12mm and it is clearly 12mm, you wont try to recifty it...I am not asking for a refund, just to fix it while it is still in china with you, but this wording (all be it poor english) is saying even if we mess it up and give you something totally different to what you want then tuff, because as I said pic i sent earlier is just for reference and I cant promise anything?!?!

I thanked him for his rude reply and cancelled my order.
 

Yeah, that is very cheeky. Maybe he didn't understand you just wanted the picture to make sure that any changes you wanted made to the wig would be made while it was still in China.

I feel like as the customer you should be able to make sure you're getting what you asked for whether there was a reference.picture or not.

I would have cancelled too.

sugabanana wrote: Cancelled??? Good. I think he's developing a swollen head.

Blossom8186 wrote: Maybe I'm reading incorrectly but from what I'm gathering is that he WILL make the 8mm curl but for you not to expect it to look 100% EXACTLY as the pic because it's human hair and the pic is just for reference. I don't find anything cheeky about that. That's kind of the deal with any curl pattern. But it's up to you whether to place and order or not and you didn't. Problem solved.

I reported something similar in another one of these threads (Weaves) ...he's very rude and I'm not sure if it's because of the language barrier, but I cancelled my order with him as well.