I bought a gorgeous Malaysian (processed to Italian Yaki) silk top unit from Rex. The hair is beautiful, even though they didn't process it all the way down to the ends. That wasn't any big deal because I always get my units cut anyway. What I'm really angry about though is the shedding. I've never seen anything like it. If I gently run my fingers through the unit, I'm pulling out hairs. Combing or brushing the unit, no matter how gently and no matter what type of comb or brush, results in a pile of hair in the sink and on the floor. It's really a damn shame because the hair is so nice. I've used every trick in the book to try to seal the knots but nothing, not Patricia Nimocks or Got2be, or HD's sealer works. After going back and forth, Rex did eventually agree to repair it, but I'm so ticked off with this whole situation that I don't even want it repaired. The man tried to act like it was my fault for sleeping in the unit and then tried to blame me for brushing it.
I just want to find a new vendor now. The last few units I've gotten from Rex have shed, but this one is just out of control. Can someone PM me a vendor who does a good job with an IY and silk tops? I've been buying and wearing lace units for almost ten years, I know stuff happens and you sometimes get bad units, but you spend hours and hours tweaking your units, getting them perfect and the one thing you can't fix is shedding. Thanks in advance to anyone who has any input.