Thank you for taking time to reply and offer your insights I really appreciate your advice.
I think it can be difficult doing your research and making sure you are covering as many bases as possible before handing over money to companies you have no first hand experience with., like you said Paypal offer nothing if its customised and also you only have 45 days, Aliexpress... yeah another ball game.
I hear what you are saying regarding my questions, that may be how my email came across but it was not my intention, however, my intention was to sound them out. let them know that I was aware that these are real experiences and how do they deal with situations like this because selling volume that they (in some cases claim) to sell surely they have encountered these issues(?) would you not agree that my observations are valid even as a seller?
As a buyer i think they are and as a seller if i ever was one i would be willing to answer as best as possible especially from new consumers rather than avoid them, its about trust in my eyes busines is business but trust is trust ( these questions came after a few emails in discussing my order and delivery dates).
As a buyer i try to be as informed as possible and if it is widely known that companies in the hair industry (as that is the industry being discussed here) are scamming people out of hundreds even thousands of dollars/pounds then if I WAS a seller I would expect people to question my returns policy and what is the reality and make informed decision about buying from my company rather than slating me after the fact.
I think in the UK we are probably a little more patient ( in my personal experience), I know that buying anything here in the UK with a decent attitude and fair argument no matter how "popular" the company is they bend over backwards to help answer all concerns and make sure that the customer *within reason* is satisfied and if there is a problem with the sale of goods in my personal exp i have had great service and resolutions....* barring one UK hair company i shant use again*
I have sought high ratings/order vendors on Ali and have come up with 2 however from their mouths directly they have said the hair they have cannot be bleached with good results, one even went so far as to tell me please do not purchase this hair because it tangles and sheds, vendor even stated that they have many customers who dont care and are happy to pay for poor quality so they think of themselves as lucky but vendor advises i dont purchase hair from their store. Vendors store is still selling and has orders of one particularly favorite unit in the hundreds with pretty decent reviews. * go figure*
So maybe i am coming across as a pernickety so and so but I am just trying not to be duped through ignorance ( again my first experience was with Myindianhair.com
, lots money since to other vendors), should i be duped because of lying vendors thats something i can at least say...hey it wasnt because I didnt do my homework this time....
Edited by london - Jul 09 2014 at 6:30pm