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How often do you return merchandise ?

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Printed Date: Nov 21 2018 at 6:18am


Topic: How often do you return merchandise ?
Posted By: india100
Subject: How often do you return merchandise ?
Date Posted: Aug 16 2013 at 9:52pm

Serial returners, beware: Retailers are tracking you

Jennifer C. KerrThe Associated Press
  •  12, 2013 at 1:22 PM ET

It's not just the government that might be keeping tabs on you. Many retailers are tracking you, too — or at least your merchandise returns.

The companies say it's all in the name of security and fighting fraud. They want to be able to identify chronic returners or gangs of thieves trying to make off with high-end products that are returned later for store credit.

Mari Torres, 39, poses for a picture in her office in Springfield, Va., Thursday, Aug. 1, 2013. Each year, consumers return about $264 billion worth o...
Manuel Balce Ceneta / AP
Mari Torres, 39, didn't know returns were tracked. "I honestly think it’s an invasion of privacy,” she says.

Consumer advocates are raising transparency issues about the practice of having companies collect information on consumers and create "return profiles" of customers at big-name stores such as Best Buy, J.C. Penney, Victoria's Secret, Home Depot and Nike.

The practice led to a privacy lawsuit against Best Buy that eventually was tossed out.

Each year, consumers return about $264 billion worth of merchandise, or almost 9 percent of total sales, according to industry estimates.

Many buyers aren't aware that some returns, with and without receipts, are being monitored at stores that outsource that information to a third-party company, which creates a "return profile" that catalogs and analyzes the customer's returns at the store.

"I had absolutely no idea they were doing that," said Mari Torres of Springfield, Va., during a shopping trip with her daughter at the Pentagon City Mall in Arlington, Va. "I honestly think it's an invasion of privacy."

Torres, 39, says she's a responsible shopper and she'd like to know what kind of information retailers keep on her, with whom they may be sharing it, and how long they keep it.

One company that offers return tracking services, The Retail Equation in Irvine, Calif., says it doesn't share information in the profiles it creates with outside parties or with other stores.

For example, if TRE logs and analyzes returns from a Victoria's Secret customer, The Retail Equation only reports back to Victoria's Secret about the return activity. It does not then also share that information with J.C. Penney or other retailers that use TRE.

Even so, consumer advocates don't like it.

"There should be no secret databases. That's a basic rule of privacy practices," says Ed Mierzwinski, consumer program director at the U.S. Public Interest Research Group. "Consumers should know that information is being collected about them."

The retail industry says it's not about monitoring the majority of its shoppers, but fighting theft.

Lisa LaBruno, senior vice president of retail operations at the Retail Industry Leaders Association, says organized retail crime is costing retailers tens of billions of dollars each year.

LaBruno says the problem goes beyond the small-time shoplifter and involves organized groups of criminals who make a living from the large-scale theft of merchandise. For example, they might switch the UPC code on a $600 faucet with a lower-cost code that rings up at $50. They buy the faucet, then replace the fake UPC tag with the original, higher-priced code, and return the faucet to the store without the receipt for a $600 store credit, which can later be sold online.




Replies:
Posted By: india100
Date Posted: Aug 16 2013 at 9:55pm
I cancel a department store CC after the clerk inform me you can only return 100 bucks of merchandise in one year ? I am concern with the way they keep your Identification also .


Posted By: LilMissSunshine
Date Posted: Aug 16 2013 at 10:13pm
I used to an assistant manager at a retail clothing store and we had a family that would come in and buy hundreds of dollars worth of stuff and then return it every week. That stopped after a member of management allegedly reported them. It hurts the stores' numbers. It pisses me off to have someone spend a few hundred bucks on another member of management's LOD (leader on duty) segment, then return it while I'm LOD. Or for them to shop at another store, and return it to mine.


Posted By: india100
Date Posted: Aug 16 2013 at 10:26pm
Originally posted by LilMissSunshine LilMissSunshine wrote:

I used to an assistant manager at a retail clothing store and we had a family that would come in and buy hundreds of dollars worth of stuff and then return it every week. That stopped after a member of management allegedly reported them. It hurts the stores' numbers. It pisses me off to have someone spend a few hundred bucks on another member of management's LOD (leader on duty) segment, then return it while I'm LOD. Or for them to shop at another store, and return it to mine.
I understand your frustration . I only return a few times a year . Why do they need my ID when i have proof of purchase ? I also feel the limits are awful at certain stores if i have everything in order for my return .


Posted By: Bored w/Out Me?
Date Posted: Aug 16 2013 at 10:29pm
I shop on Etsy "I'm Addicted "

even if I don't like something I've custom ordered I give it away...


Posted By: india100
Date Posted: Aug 16 2013 at 10:44pm
Originally posted by Bored w/Out Me? Bored w/Out Me? wrote:

I shop on Etsy "I'm Addicted "

even if I don't like something I've custom ordered I give it away...
ahhhh. Please place me on your list .Embarrassed


Posted By: Momeijheii
Date Posted: Aug 16 2013 at 10:55pm
I simply cannot articulate just how much doing pointless returns pisses me off.
Stores are doing it to combat theft. It sucks for honest people who occasionally return items with good reason, but little fvckshyts are out in droves ruining it for the rest of y'all. 

I absolutely fvcking hate having to break down my till for bogus returns and item buybacks for people that I know are stealing shyt. Most people work for a living, and these people are getting by through stealing, and it's a part of my job to aid that bullshyt? Nope. Not fvcking happy about it. 
Let the retailers track returns. If you're not 'renting' the items, there's no problem.

A few nights ago, at my other job, I actually had to do a refund for a 2 dollar pack of M&M's. I wanted to kick that little skinhead's ass.
/rant




Posted By: Blac1Chyna
Date Posted: Aug 16 2013 at 11:04pm
They BEEN tracking returns. why do you think they ask for your ID? If you are concerned about that, then dont give them your ID. If you have  your receipt then what do they need it for? Challenge that

I know people who have maxed out the allotted returns so they just use someone else's ID


Posted By: india100
Date Posted: Aug 16 2013 at 11:17pm
[QUOTE=Blac1Chyna]They BEEN tracking returns. why do you think they ask for your ID? If you are concerned about that, then dont give them your ID. If you have  your receipt then what do they need it for? Challenge that

I know people who have maxed out the allotted returns so they just use someone else's ID
[/QUOT] Rare for me to return. I keep all my receipts . My concern arrives from the storage system they use with my personal info . I return a defective Wii u for example . I was not given a choice not to show my ID . The article was very long ,but if you check out the full story on ABC you may have a better understanding of why i am not happy with the policy . Identity theft was a big problem for example .


Posted By: india100
Date Posted: Aug 16 2013 at 11:19pm
Originally posted by Momeijheii Momeijheii wrote:

I simply cannot articulate just how much doing pointless returns pisses me off.
Stores are doing it to combat theft. It sucks for honest people who occasionally return items with good reason, but little fvckshyts are out in droves ruining it for the rest of y'all. 

I absolutely fvcking hate having to break down my till for bogus returns and item buybacks for people that I know are stealing shyt. Most people work for a living, and these people are getting by through stealing, and it's a part of my job to aid that bullshyt? Nope. Not fvcking happy about it. 
Let the retailers track returns. If you're not 'renting' the items, there's no problem.

A few nights ago, at my other job, I actually had to do a refund for a 2 dollar pack of M&M's. I wanted to kick that little skinhead's ass.
/rant


I understand . I notice people trying to return items that are not the store merchandise .


Posted By: nekamarie83
Date Posted: Aug 16 2013 at 11:27pm
meh. like 1 out of every 10/20 purchases. usually i return if i ordered something online and it doesn't fit/look flattering.

once i've made it a point to bother escorting something to the register, it belongs to me. i'm more likely to exchange for a better size/fit. 


Posted By: mizzsandra00
Date Posted: Aug 16 2013 at 11:33pm
Its not returns is returns with out a receipt....I bet she said you made $100 worth of returns without a receipt.......basically at the end of the day they have the right to tell you no.......$100 is a courtesy.....keeping your receipt is your responsibility......she prolly tracked it using your DL#.......


Posted By: india100
Date Posted: Aug 16 2013 at 11:46pm

Again . I had my receipt . I only return one item in a year that was not even  close to a 100 bucks . I am card holder of the store also .  The policy change and i never knew due to my lack of returns .  I am more concern with the article points . Identity theft is out of control . My defective Wii was purchase at a different store .



Posted By: mizzsandra00
Date Posted: Aug 16 2013 at 11:52pm
What store?


Posted By: DiorShowGirl
Date Posted: Aug 17 2013 at 12:01am
is forever 21's policy really strict for returns?


Posted By: india100
Date Posted: Aug 17 2013 at 12:04am
Originally posted by mizzsandra00 mizzsandra00 wrote:

What store?
Target .


Posted By: OrriannaRose
Date Posted: Aug 17 2013 at 12:27am
Originally posted by Blac1Chyna Blac1Chyna wrote:

They BEEN tracking returns. why do you think they ask for your ID? If you are concerned about that, then dont give them your ID. If you have  your receipt then what do they need it for? Challenge that

I know people who have maxed out the allotted returns so they just use someone else's ID


I have never heard of this. Even though I hate it I usually try on clothes in the store so I can avoid going back to the mall.


Posted By: FarraFace
Date Posted: Aug 17 2013 at 1:20am
I don't return often, but whenever I do, I have a receipt. I keeps ALL receipts.

But I ain't mad that the are cracking down on returns. Too many people are abusing loose return policies.

Them heauxs on makeupalley are the WORST! Too damn lazy/riddled with social anxiety to leave their dwelling and go to Sephora and swatch or get a damn sample.

And please don't come in here tellin me why you order shyt instead of going to Sephora. I am specifically talking about the serial returners on mua, not y'all. Mk?


Posted By: Prtybrwneye_z
Date Posted: Aug 17 2013 at 1:35am
Originally posted by india100 india100 wrote:

Originally posted by mizzsandra00 mizzsandra00 wrote:

What store?
Target .

Didn't know Target had that policy. As much money as I frequently drop in that store I'll be damned if they tell me I have a return max of $100. Granted I don't return frequently but if I need to return I most certainly will, and I don't mess with stores that don't offer return option. I can see where the collection of personal info can be a risk to consumers.


Posted By: DiorShowGirl
Date Posted: Aug 17 2013 at 1:53am
Originally posted by FarraFace FarraFace wrote:

I don't return often, but whenever I do, I have a receipt. I keeps ALL receipts.

But I ain't mad that the are cracking down on returns. Too many people are abusing loose return policies.

Them heauxs on makeupalley are the WORST! Too damn lazy/riddled with social anxiety to leave their dwelling and go to Sephora and swatch or get a damn sample.

And please don't come in here tellin me why you order shyt instead of going to Sephora. I am specifically talking about the serial returners on mua, not y'all. Mk?
\



girl preach it...i read those reviews and say the same thing...they don't swatch the ish in the store? they just out right buy the product, take home, finger dip, don't like, then return the itemConfused..

and yes the ordering online and then return it to the store???  Go to the store, see the product in person, swatch it and if don't like,  THEN DON'T BUY IT..PLAIN AND SIMPLE..
or i just google/youtube  the color and see if it's nice.

but then again the lighting in sephora is always deceptive. the product itself can look great on in the store but when u get home and try it under your lighting the item tells a whole different storyConfusedShockedDead

i  always ask for samples when i go to sephora..i think 3 is the max..




Posted By: DiorShowGirl
Date Posted: Aug 17 2013 at 2:02am
i ordered a dress online from nordstrom cause they didn't have it at KOP..it arrived, i tried it on and loved it..but had to return it cause the opening to put over ur head was too small, plus it read it had shorts underneath and it didn't...it was a maxi dress that was sharp..slit on the sides, but had a short skirt underneath instead of the description of shorts..

well i drove a 45 minute drive to KOP to return this dress and bought 3 other items in its place...



Posted By: ShadyLady
Date Posted: Aug 17 2013 at 7:51am
I never return things. I don't know why. I just end up giving it away in the rare cases I don't like it.

Luckily, I rarely ever get things I feel the need to get rid of.

I feel like almost everything we do in this day and age is secretly collecting info for something. I absolutely refuse to give my e-mail address to most places now, cuz all they do is droll it to a bunch of other folk trying to sell you something.


Posted By: newdiva1
Date Posted: Aug 17 2013 at 7:55am
I knew this when I used to work at Lane Bryant in the 90's. We kept track and if u had too many returns within a short period you'd only get a store credit. You would have to fill out your name and address on the return receipt and we'd have to check it against your ID.  I found the ones that were shady were the ones who would get mad.


Posted By: afrokock
Date Posted: Aug 17 2013 at 8:08am
most black people are too embarrassed to return things for fear of not being believed or perceived as too poor


Posted By: HaitianDiva64
Date Posted: Aug 17 2013 at 8:15am
I watch a documentary where a crack head couple would look in the trash can outside the store. Whatever they found a receipt for they would steal, go back and return for crack money


Posted By: newdiva1
Date Posted: Aug 17 2013 at 8:27am
^^^^^^^Word? They were just throwing receipts away?  We had to account for those receipts for any returns during the day.  When we ran the close out all that sh*t had to match up...and i'm quite sure most stores would keep those receipts for auditing purposes.
 
 
or... do you mean customers were throwing away receipts as they left the store?


Posted By: sunshine321511
Date Posted: Aug 17 2013 at 8:30am
I return whenever necessary, I find it is a waste of money to keep things that don't fit well, I don't really like it that much or I find a better buy.  I return right away because later on when I don't return things that I am not happy with....it ends up right in the SALVATION ARMY  donation bag.
 
 


Posted By: HaitianDiva64
Date Posted: Aug 17 2013 at 8:35am
The customers that threw away their receipts


Posted By: Derri
Date Posted: Aug 17 2013 at 9:48am
I return if it doesn't fit or if I have buyer's remorse. Usually though, I have buyer's remorse just before I hit the cashier and I put down a whole bunch of stuff. Whateves. My money.


Posted By: AshBash89
Date Posted: Aug 17 2013 at 11:02am
Originally posted by afrokock afrokock wrote:

most black people are too embarrassed to return things for fear of not being believed or perceived as too poor

umm...no

OAN:I'm usually too lazy to return things, like I haven't returned an item in years.  Working in retail, a large number of serial returners are boosters.  The i.d are a way for stores to keep track.  I've seen this work firsthand.  People were going to different nearby cities, stealing at one and returning at others.  They eventually were banned from the store and some were prosecuted.


Posted By: Miss SDY
Date Posted: Aug 17 2013 at 11:18am
I return maybe once or twice a year. Quite a few stores here only allow exchanges or store credit only.
I've always felt that they were collecting info to track you..


Posted By: morenaloca
Date Posted: Aug 17 2013 at 1:26pm
Originally posted by afrokock afrokock wrote:

most black people are too embarrassed to return things for fear of not being believed or perceived as too poor

This is how I feel sometimes. Especially because the stores around me at saks 5th, neiman marcus, etc. The way they make me wait forever makes me feel like they think I stole it even if I have the receipt. I've been shopping online a lot because of this


Posted By: whosbotheringme
Date Posted: Aug 17 2013 at 1:47pm
When they ask me for my name and number when I am buying merchandise I always ask them what do they need this information for?  They always look at me strangely.  More people need to not go along with that because to me it's not ok.  I'm sorry people steal from you.  Not my doing or issue.

I have to give you my dossier to give YOU money?  What?



Posted By: DiorShowGirl
Date Posted: Aug 17 2013 at 7:41pm
Originally posted by afrokock afrokock wrote:

most black people are too embarrassed to return things for fear of not being believed or perceived as too poor



PrinterInk gonna get u for that ^^^^^commentLOL


Posted By: OrriannaRose
Date Posted: Aug 17 2013 at 9:40pm
Originally posted by afrokock afrokock wrote:

most black people are too embarrassed to return things for fear of not being believed or perceived as too poor

Where? Stern Smile


Posted By: oh_so_moody
Date Posted: Aug 17 2013 at 9:44pm
If ish don't fit or I get home and don't like it, I'll return whatever the hell I want.


Posted By: LilMissSunshine
Date Posted: Aug 17 2013 at 9:56pm
To track your returns!


Posted By: LilMissSunshine
Date Posted: Aug 17 2013 at 10:03pm
Originally posted by india100 india100 wrote:

Originally posted by LilMissSunshine LilMissSunshine wrote:

I used to an assistant manager at a retail clothing store and we had a family that would come in and buy hundreds of dollars worth of stuff and then return it every week. That stopped after a member of management allegedly reported them. It hurts the stores' numbers. It pisses me off to have someone spend a few hundred bucks on another member of management's LOD (leader on duty) segment, then return it while I'm LOD. Or for them to shop at another store, and return it to mine.
I understand your frustration . I only return a few times a year . Why do they need my ID when i have proof of purchase ? I also feel the limits are awful at certain stores if i have everything in order for my return .
also a receipt doesn't mean anything. I worked in a ratchet mall, and a man placed his shopping bag on the floor at another store to try on some shoes, and someone stole his bag and tried to return his purchases because he had a receipt. Which is why I'm glad if you pay with a card our policy was to put the money on the same card for returns. Luckily, we had some brave and kind hearted associates that foiled the theif's plans. One associate "went on break." She found the man in the other store to let him know that his merchandise was found and called the police.


Posted By: LilMissSunshine
Date Posted: Aug 17 2013 at 10:12pm
Originally posted by whosbotheringme whosbotheringme wrote:

When they ask me for my name and number when I am buying merchandise I always ask them what do they need this information for?  They always look at me strangely.  More people need to not go along with that because to me it's not ok.  I'm sorry people steal from you.  Not my doing or issue.

I have to give you my dossier to give YOU money?  What?

not sure about name and number, but I had a friend that worked in Kohls who said that they asked for zip codes to determine where to build new stores.


Posted By: Tbaby
Date Posted: Aug 17 2013 at 11:06pm
^^here they ask for zip codes as well.

I usually decline to give my phone# anymore, and don't give out my email either, but I don't mind zip codes.

Maybe the $ 100 is in certain regions--I've shopped at target for years and never had heard that.  Certainly some of those years I've returned $100 worth, but not often.  Usually I'm just exchanging sizes.




Posted By: Ms.Best
Date Posted: Aug 17 2013 at 11:27pm
Originally posted by india100 india100 wrote:

I cancel a department store CC after the clerk inform me you can only return 100 bucks of merchandise in one year ? I am concern with the way they keep your Identification also .

-ed   x3Wink


Posted By: foxyroy19
Date Posted: Aug 17 2013 at 11:30pm
rare


Posted By: whosbotheringme
Date Posted: Aug 18 2013 at 1:22am
Yes the zip code I will give.  But several stores eg Nine West, I am buying an item and it's like can I have your name and addy and I'm like why and they say for return purposes.  Da hell?

They always look at me like I'm a bad guy when I question them and tell them I don't really want to give them my info.  My name is on my credit card, what do I need to be questioned for?



Posted By: CamiK
Date Posted: Aug 18 2013 at 10:08am
If an item has been sitting in my closet for a while...and I know I prolly wont wear it...im returning it...bottom line, and I could care less how anyone feels...


Posted By: Derri
Date Posted: Aug 18 2013 at 11:01am
Man these ppl be trying to make you feel bad for spending your money how you want to.
Went to MAC to get my mother a product she said she wanted, and the sales person was like, that's all you want? Just one thing?
I was like YEA ONE THING! How bout all the times I drop $400. Whatever no one is going to make me feel bad for how I spend my hard earned money.
I don't give zipcodes either.


Posted By: DiorShowGirl
Date Posted: Aug 18 2013 at 11:55am
Originally posted by Derri Derri wrote:

Man these ppl be trying to make you feel bad for spending your money how you want to.
Went to MAC to get my mother a product she said she wanted, and the sales person was like, that's all you want? Just one thing?
I was like YEA ONE THING! How bout all the times I drop $400. Whatever no one is going to make me feel bad for how I spend my hard earned money.
I don't give zipcodes either.



should of told her "yes there are some more things i would like and i know u wouldn't mind paying them for me since u seem bothered i am only getting 1 item here"


Posted By: DiorShowGirl
Date Posted: Aug 18 2013 at 11:58am
Originally posted by CamiK CamiK wrote:

If an item has been sitting in my closet for a while...and I know I prolly wont wear it...im returning it...bottom line, and I could care less how anyone feels...



unfortunately this happens to me alot and my daughter gets on me alot for this and before i know it she is wearing the itemConfused w/out my permission.."well u never wear most of ur clothes cause u still have tags on them".. SHUT UP BRATLOL


Posted By: Derri
Date Posted: Aug 18 2013 at 12:00pm
Ikr? Like wtf. Anytime I pop in for just one thing they act like they're mad. I know you have a quota and all, but..chill. I'm just 1 customer.


Posted By: Momeijheii
Date Posted: Aug 18 2013 at 12:02pm
Originally posted by whosbotheringme whosbotheringme wrote:

Yes the zip code I will give.  But several stores eg Nine West, I am buying an item and it's like can I have your name and addy and I'm like why and they say for return purposes.  Da hell?

They always look at me like I'm a bad guy when I question them and tell them I don't really want to give them my info.  My name is on my credit card, what do I need to be questioned for?

Please just keep in mind that the cashier doesn't make the policy and 9 times out of 10, they're required to--if not for the purpose of tracking returns, then it's a requirement just to keep their job.

It sucks for the customer, and it sucks for the people who are just trying to make a dollar that are being forced all up in your business. At my store we were required to  collect e-mails to send out coupons, and you would not believe all the attitude I got from people just for asking...
that shyt is tiring farreal. Ouch


Posted By: whosbotheringme
Date Posted: Aug 18 2013 at 12:27pm
Momeijheii, I was once a cashier so I know how that is.  But since they are the ones asking, they will be the ones to be told you don't need to know my bidness for ME to give YOU money.  I can't get over that part lol.  If more customers didn't do it, they would have to eventually change their "policies".

I can't believe that I'm the only one in these stores bothered by this.  I think the way things have become people are just very used to giving up private information to everybody.Disapprove



Posted By: Sleek
Date Posted: Aug 18 2013 at 12:44pm
Rarely...my last return was last year fall


Posted By: LilMissSunshine
Date Posted: Aug 18 2013 at 1:06pm
Originally posted by Tbaby Tbaby wrote:

^^here they ask for zip codes as well.

I usually decline to give my phone# anymore, and don't give out my email either, but I don't mind zip codes.

Maybe the $ 100 is in certain regions--I've shopped at target for years and never had heard that.  Certainly some of those years I've returned $100 worth, but not often.  Usually I'm just exchanging sizes.


Email is for marketing purposes.


Posted By: LilMissSunshine
Date Posted: Aug 18 2013 at 1:09pm
Originally posted by whosbotheringme whosbotheringme wrote:

<span id="userPro49" ="msgSidePro" title="View Drop Down">Momeijheii, </span>I was once a cashier so I know how that is.  But since they are the ones asking, they will be the ones to be told you don't need to know my bidness for ME to give YOU money.  I can't get over that part lol.  If more customers didn't do it, they would have to eventually change their "policies".

I can't believe that I'm the only one in these stores bothered by this.  I think the way things have become people are just very used to giving up private information to everybody.Disapprove

Actually if you explain why you are asking for the info more customers are more likely to share the info...some are still buttholes who will say no.


Posted By: NARSAddict
Date Posted: Aug 18 2013 at 1:29pm
I look at it like this: it is a price to pay because in other countries, they don't allow returns.  If the item is defective, does not agree well with your skin, or other reasons, you are stuck with said item. 


Posted By: NARSAddict
Date Posted: Aug 18 2013 at 1:31pm
Originally posted by Momeijheii Momeijheii wrote:

Originally posted by whosbotheringme whosbotheringme wrote:

Yes the zip code I will give.  But several stores eg Nine West, I am buying an item and it's like can I have your name and addy and I'm like why and they say for return purposes.  Da hell?

They always look at me like I'm a bad guy when I question them and tell them I don't really want to give them my info.  My name is on my credit card, what do I need to be questioned for?

Please just keep in mind that the cashier doesn't make the policy and 9 times out of 10, they're required to--if not for the purpose of tracking returns, then it's a requirement just to keep their job.

It sucks for the customer, and it sucks for the people who are just trying to make a dollar that are being forced all up in your business. At my store we were required to  collect e-mails to send out coupons, and you would not believe all the attitude I got from people just for asking...
that shyt is tiring farreal. Ouch



I guess I am the only one who has more than one email address.  One for professional matters and the other for BS matters like coupons, notices, etc.


Posted By: whosbotheringme
Date Posted: Aug 18 2013 at 1:32pm
As a person who has had information stolen and used in another state, I will continue to question why people are asking me for MY information.  Sorry.  I will be that butthole.


Posted By: eanaj5
Date Posted: Aug 18 2013 at 2:15pm
whenever i good and gotdamn well please.


Posted By: HowardAlumAKA
Date Posted: Aug 18 2013 at 3:42pm
I only return if the item doesn't fit or is defective.


I do have a friend who will wear something and then return it after wearing it. She did it one too many times at Arden B and they finally told her ass she cannot return sh*t else.



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