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jassi_bby 
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Joined: Mar 14 2009
Location: US - California
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 Topic: Opening a dispute against Roman
Posted: Jan 22 2013 at 9:36pm |
Just recieved my closure in the mail and it is not correct. The lace is wrong color and the roots are orange. I emailed Roman immediately and he blamed me for everything. He said that dark brown lace can be a different color every time and that i should not tell him what lace color i want, instead i should send pic (which i did). He also said he doesnt think i should ask for bleached knots and I should just do it myself (mind you, the last time i ordered a closure he specifically told me not to do it myself) and then he tells me that if i want bleached knots, then i have to deal with bleached roots (the roots are orange). Not mention the closure already looks bald but im not even complaining about that.
i should have learned my lesson the first time. I bought a custom closure from him a few months ago. the lace was too light that time and the knots werent bleached. it balded after wearing it ONE TIME for ONE MONTH...he blamed me for that too.
i am trying to stay calm and talk it out with him but i think a paypal dispute will be in order soon. i have all the emails we exchanged and i have not done anything to the closure other than open package, see the wrongness, shake my head, and put it back in the package.
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starliteboo
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Joined: Oct 27 2010
Location: cloud 9
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Points: 7759
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Posted: Jan 22 2013 at 10:57pm |
Paypal is going to instruct you to return the closure make sure you get deliver confirmation on your package. Seems like Roman is having a lot of issues as of late. 
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thebombdotkom
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Joined: Feb 08 2010
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Posted: Jan 22 2013 at 10:57pm |
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Smh...the BHM effect has happened.
I'm sorry this happened to you OP, but I'd definitely use the emails and file a dispute as "item not as described." I hope you're successful!
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jassi_bby
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Joined: Mar 14 2009
Location: US - California
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Posted: Jan 23 2013 at 12:30am |
thanks for the input ladies. he is still trying to blame me for the mistakes. saying that he forgot i sent the pic and i should have reminded him and that since I said the last closure didnt have bleached knots, then he bleached these knots heavier and i shud have expected bleached roots -_-
I basically let him know that all that he is talking is foolishness, that I should have not even ordered again after the first closure turned out wrong, and that I am not going to pay for his mistakes so he can either pay for me to ship it back to him so that he can fix he closure/exchange or he can give me some sort of refund since now I need to pay more money to fix the closure, as in having a professional dye the lace the right color and color-correct the roots. I'm also worried that since the knots and roots are over-bleached, the hair will shed and the closure will bald. it is already thin looking as it is and its supposed to be 90 - 100%.
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Naturalchick30
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Joined: Apr 16 2012
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Posted: Jan 23 2013 at 6:20am |
 thebombdotkom wrote:
Smh...the BHM effect has happened.
I'm sorry this happened to you OP, but I'd definitely use the emails and file a dispute as "item not as described." I hope you're successful!
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Ugh..Yes he is probably swamped with orders right now. Still no excuse for him being so nasty.  I'm going to wait til the hype dies down before placing another order with him..
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esha wants hair
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Joined: Apr 04 2012
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Posted: Jan 23 2013 at 10:21am |
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Oh Damn And I was just about to make another purchase from him. Maybe the problem is only his closures??? Please say the problem is only with his closures.........
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sugabanana
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Joined: Dec 08 2011
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Posted: Jan 23 2013 at 10:55am |
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I don't think its Roman himself. I think he has a crew of ppl he hired to do all the work and everyone answers those emails in that email box. There's no way there are this many mistakes. He was the go to guy for closures before even the u-part wigs.SMH at the nonsense Roman is spewing out!!!
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beebeexx
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Joined: May 05 2010
Location: philly
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Points: 17539
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Posted: Jan 23 2013 at 11:41am |
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one thing I learned is that you can't talk to Roman... he is always right. no refund no exchange blah blah blah.
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beebeexx
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Posted: Jan 23 2013 at 11:45am |
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I hope this all comes to a satisfactory resolution for you OP...
an aside: I knew the moment Roman told me "no small order" because the factory was busy that the work would stop being consistent.
*fingers crossed for the 2 bundles I have on the way*
going forward... people seem to like sunny Mae on aliexpress for closures...
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OrriannaRose
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Posted: Jan 23 2013 at 3:54pm |
thebombdotkom wrote:
Smh...the BHM effect has happened.
I'm sorry this happened to you OP, but I'd definitely use the emails and file a dispute as "item not as described." I hope you're successful!
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Also, you will have to cover the cost of shipping it back to him. Make sure you get a tracking number for it!
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