Matted Aliexpress hair - too late to dispute

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Hi. Last summer I introduced my friend to aliexpress. I usually do research before I purchase and even then aliexpress has that whole dispute system.

So instead of asking me what to do, or looking on the site for help where she would have clearly saw the dispute option she decided to write to the store. The store told her they'll send her two new bundles of 16 inches but she has to pay for shipping. Then she said I can't afford that right now, can you wait? and they said sure. So when she was able to pay she emailed them again and then they said they can only give her two bundles of 14inches (they also claimed this hair to be way more high quality than the hair they were going to send her before which is why they can only send her 14). They said that Nov 27 and she responded Dec (and Jan) and they haven't messaged her back since. She already made a mistake by not filing a dispute, waiting to long, and waiting to long to reply and now she's asked me for my help and Idk what to do.

I feel bad for even telling her about the site. I personally never had any problems with it. No one explained to me how to use the site, so I figured I didn't have to explain to her about disputes, but I did warn her about the risk and how you should look for reviews on youtube, forums, etc. which has helped me so far (I think she was only relying on the reviews on the site and not doing any kind of research). I know I shouldn't feel personally responsible that this happened to her, but I do. 

Edited by lalaLeslie - Jan 14 2013 at 12:52pm