SO, I experienced the exact same problem! I ordered coarse yaki during their 'cyber monday' sale and installed just before Christmas. It was beautiful and perfect for the first 3 weeks, then in the last 3 it has turned against me and the length is COMPLETELY different from where I started. My problem is, like a fool, I ordered more because I want to figure out if it's this particular vendor or if it's the difference in how I started sleeping & the fact that I shampooed the hair. The wefts are terrible, that's a fact, and I"ll have to seal before I get my hair redone on Saturday. Hopefully this new hair won't shed as terribly and I only had to buy 1 16" at full price.
If it doesn't work, I'll mail it back. I've already talked to customer service about this problem via email, so let's see what they do if the problem persists. They provided a lot of helpful tips via email to rectify the situation but it only temporarily (for about 4 hours) solved the problem. I had 18" and 16" installed and now my hair is shoulder length. Mind you again, it was installed on December 20, I didn't seal my wefts because why after paying hundreds of dollars do I need to do all this extra work?! I'll protect my investment going forward but this might be my last time shopping from KCY. I hope not because it LOOKS so realistic
Edited by stevie1derful - Feb 06 2014 at 10:15pm