Just say NO to this supplier.

Tiburondm wrote: I used to try my best at trying to support Jasmyn's company Agape since its black owned but she has one of the worst customer service I've ever encountered. I purchased hair from AgapeCollection on October 06, 2004 and received my hair 30 days later but it was the wrong length. I sent it back priority mail with tracking on November 11, 2004. When I inquired about my replacement a few weeks later, the owner stated that she was having problems with her supplier and it would take longer than expected since she had to send back the hair. Towards the middle of December I became irate and questioned where my item was and she stated by e-mail on December 22, 2004 that she had mailed out my item but I have yet to receive it. I will no longer purchase from Agape again. She has time to create her own forum online but not to tend to her paying customers . I am not the only one who has had problems with her company so I know its not all in my head.

Doesn't she just work out of her house--I sent her an pm an asked where her shop was, and she never responded, I'm in the DFW area so I just assumed she was working out of her home--that was explain why she has no shop address or phone number on her website.

You got it sis, I'm keeping my ears and eyes open!

OrangePop wrote: Wow...And I really want to get my microillusions done by Jaz but Dallas is a long way from CT and I'm not trying to travel that far for some subpar service.

I forgot to mention that someone in another forum who got microillusions from her had no problem with the way she did hair but with her overall professionalism. She said that after flying in from another state she had to wait for almost 2 hours since Jas arrived late with a friend without a real explanation as to why. Jas then left because she was missing some items for the hair and came back 30-45 minutes later with a shopping bag full of stuff. She actually went shopping for non-hair related things while she had a client waiting for her . That is so wrong   

Edited by Tiburondm

My take on this situation is this. It was fairly clear from a lot of posts that Jas was not the timliest person even going back to the NYC threads. At least it was clear to me, where there is smoke there is fire. I am not surprised by the unfortunate experiences of some ladies. I think what happens with "us" is that we want to support our own as much as possible even when it looks like some areas need a lot of work. We push that to the side and give them chance after chance because we truly want to support our own and help them succeed. Unfortunately, sometimes it's recipricated and sometimes it is not. I have nothing against Jas and truly wish her well but I knew her business was one I did not want to fool with when all those complaints about NY went down. I do wish her well though.

Ok I did get my fed ex shipment..gotta go pick it up..