Grace's perspective in a no shade post...
It is great for the 2-3 bhm members who had superb customer service and received their hair, had great customer service and received their orders in a timely manner. I myself found it slight odd that when Atexaschick asked about curly hair that this companies name kept being thrown around even though the reviews were scarce to none for Belladonna.
Not saying you have take my vendor suggestion but curly hair is always harder to manage due to it being harder to tame so I do not gamble away $300 + on curly hair. In the original looking for curly hair thread I gave my thoughts and moved on.
Now from a business aspect , I understand being a new start up company but with starting ANY company there are always risks involved . IF you DO NOT have the product in your facility then it should be listed as SOLD OUT with a date you expect it to arrive. If the customer chooses to wait then fine, BUT it is deceiving to take someone payment THEN place your order with your supplier and crossing your fingers that everything will work out. Especially when receiving items from oversees, your package can sit in customs for 1 day or weeks.
If as a business you do not have the capital to buy the product that you have listed as available then IMO you need a better business plan or a partner to raise more capital to pursue your venture.
There have been 4 members who have pmed me about the hair they have yet to receive, and now that refunds have been requested this great company has NOT responded to their refund requests. So it is great that these members who hair their hair but that is not the case for everyone who purchased based on these glowing reviews.
So as a consumer they should have the RIGHT to know the good and the bad and let them make whatever decision feels would work for them, IF THEY CHOOSE TO WAIT FINE. Downright shameful to produce tracking numbers for items that you cannot ship , giving the customer the impression that their hair is being prepped and sent to them when you dont even have it.
Would you go to starbucks and pay for a Pumpkin Spice Latte then accept them telling you " Oh sorry dear we are waiting on the pumpkin mix, please have a seat over there and we will email you when it comes? So why is anyone expected to accept that type of service for hair ???