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Jacebeauty dilemma

 
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ms.blue View Drop Down
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Post Options Post Options   Thanks (2) Thanks(2)   Quote ms.blue Quote  Post ReplyReply Direct Link To This Post Posted: Feb 21 2014 at 9:31am
Exactly Brjasuga51!!!! We as customers spent our hard earned money to invest in your company in hopes to receive a quality product.   The hair is not cheap whatsoever and for them to treat their customers like crap is just insulting.
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Brjasuga51 View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Brjasuga51 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 21 2014 at 9:43am
Originally posted by ms.blue ms.blue wrote:

Exactly Brjasuga51!!!! We as customers spent our hard earned money to invest in your company in hopes to receive a quality product.   The hair is not cheap whatsoever and for them to treat their customers like crap is just insulting.
I remember when u ordered that hair...I told u I couldn't do that 8 week wait....because I don't want to start taking pressure pillsLOL. You were excited until u received that package. Jace is travelling down the wrong road...bad customer service is not good for any business
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ms.blue Quote  Post ReplyReply Direct Link To This Post Posted: Feb 21 2014 at 9:51am
Originally posted by Brjasuga51 Brjasuga51 wrote:

Originally posted by ms.blue ms.blue wrote:

Exactly Brjasuga51!!!! We as customers spent our hard earned money to invest in your company in hopes to receive a quality product.   The hair is not cheap whatsoever and for them to treat their customers like crap is just insulting.

I remember when u ordered that hair...I told u I couldn't do that 8 week wait....because I don't want to start taking pressure pillsLOL. You were excited until u received that package. Jace is travelling down the wrong road...bad customer service is not good for any business


You remembered lol and the disappointment was so real. The wefts aren't even that long. This was supposed to be my bday hair but it doesn't look like I'm going to wear this hair anytime in the near future.   
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Brjasuga51 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brjasuga51 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 21 2014 at 10:40am
Originally posted by ms.blue ms.blue wrote:

Originally posted by Brjasuga51 Brjasuga51 wrote:

Originally posted by ms.blue ms.blue wrote:

Exactly Brjasuga51!!!! We as customers spent our hard earned money to invest in your company in hopes to receive a quality product.   The hair is not cheap whatsoever and for them to treat their customers like crap is just insulting.

I remember when u ordered that hair...I told u I couldn't do that 8 week wait....because I don't want to start taking pressure pillsLOL. You were excited until u received that package. Jace is travelling down the wrong road...bad customer service is not good for any business


You remembered lol and the disappointment was so real. The wefts aren't even that long. This was supposed to be my bday hair but it doesn't look like I'm going to wear this hair anytime in the near future.   
Why not sell downstairs...just be detailed with the description...and take paypal only. One of these ladies will buy it. Take a discount off the price. take the loss. And just reinvest elsewhere
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ms.blue Quote  Post ReplyReply Direct Link To This Post Posted: Feb 21 2014 at 1:08pm
Originally posted by Brjasuga51 Brjasuga51 wrote:

Originally posted by ms.blue ms.blue wrote:

Originally posted by Brjasuga51 Brjasuga51 wrote:

Originally posted by ms.blue ms.blue wrote:

Exactly Brjasuga51!!!! We as customers spent our hard earned money to invest in your company in hopes to receive a quality product.   The hair is not cheap whatsoever and for them to treat their customers like crap is just insulting.

I remember when u ordered that hair...I told u I couldn't do that 8 week wait....because I don't want to start taking pressure pillsLOL. You were excited until u received that package. Jace is travelling down the wrong road...bad customer service is not good for any business


You remembered lol and the disappointment was so real. The wefts aren't even that long. This was supposed to be my bday hair but it doesn't look like I'm going to wear this hair anytime in the near future.   

Why not sell downstairs...just be detailed with the description...and take paypal only. One of these ladies will buy it. Take a discount off the price. take the loss. And just reinvest elsewhere


I was thinking about selling but a part of me still wants to keep the hair....until I find something better.
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Post Options Post Options   Thanks (3) Thanks(3)   Quote Isabela_Brazil Quote  Post ReplyReply Direct Link To This Post Posted: Feb 26 2014 at 6:17pm
these people are like their hair: AWFUL
THEY DO NOT RESPECT THE CUSTOMERS, THEY ARE RUDE AS HELL like we are receiving hair for free.

i will explain you why jb are getting those cumpliments from the customers,

when we receive the hair

we think OMG OMG SO PRETTY

when we check it , the next day

we start to see its problems

when i got mine, i told them:

''...tomorrow i will see if i love it.''


i didnt say to them those lots of things THAT PEOPLE ARE USUALLY SAYING WHEN THEY SEE THE HAIR FOR THE FIRST TIME


i meant that i would wet the hair to check its pattern, texture.....

because every company like to style the hair

they know people will film the hair and upload on youtube

then, the customers and the people are completly stupid when they forget to check the hair very well before to say if they love it

im not a fool, i knew if i had said I LOVE THIS HAIR WOW WOW, she would put it immediatly at her PAGE. SHE WOULD PUT A LIE like all those she has on her page.

as i didnt say all those stupid things, she could not post it

did you know why they dont tagg the customer whom made those compliments when receiving the hair? because they know the customers will complain after some days.

then they only put Ms X.

Ms W.

Ms Y.

they are ridiculous!

if it was a really happy customer, they would tagg without fear !!!!!!!!

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Isabela_Brazil View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Isabela_Brazil Quote  Post ReplyReply Direct Link To This Post Posted: Feb 26 2014 at 6:25pm
the hair i bought from them, it was for my CARNIVAL!!!!!!!!!!!!!!
I WAS TOO HAPPY!!!!!!!!!!!!!!!!!!!!

NOW, the problem is more than money, all the stress and frustration i m passing

instead of being very well treated by them. I got gastrits!

i would never treat a customer like that, if i was a seller and a customer said me: my hair is damaged etc. I would say to them: omg i am so sorry that it has a problem, dont worry, we will fix this problem!! What would you like to do please? exchanging or refund or extra bundles? we will pay all extra costs!

CUSTOMERS are PAYING for the hair.

They are not receiving anything for free. Sellers have to be respectful. sellers have to show interest on the customer.



Edited by Isabela_Brazil - Feb 26 2014 at 6:26pm
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Isabela_Brazil Quote  Post ReplyReply Direct Link To This Post Posted: Feb 26 2014 at 6:35pm
girl, I was all the time the most patient CUSTOMER
they kept superrrrrrrrrrr long period without to give me any news about my order.
I WAS TOO GOOD WITH THEM
I COULD NEVER IMAGINE THEY WOULD TREAT ME LIKE THAT!!!!!!!!!!!!!!!!!
when i opened the pack, it was a letter : omg isabela, you received 98 dollars in EXTRA HAIR! WOWWWWWW this is amazingggg.

THEY PUT A LOT OF SHORT HAIRS in the bundles!!!!!!!!!!!!!!!!!!!THIS IS A GIFT FROM THE HELL!
AND sent a THE MOST HORRIBLE CLOSURE(SAMPLE ONE)!!!!!!!!!!! there are none woman from the world that could wear this hair and the closure!
what are they thinking of me?
do I LOOK GHETTO?

they insulted me very much!



Edited by Isabela_Brazil - Feb 26 2014 at 6:40pm
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Isabela_Brazil Quote  Post ReplyReply Direct Link To This Post Posted: Feb 26 2014 at 6:51pm
I wonder the same!
when I paid for mine, people whom bought on sale some weeks after me, they received first than me!
I paid not with that SALE PRICES!!!!!!!!!!!!!!!!!!!! BUT I WAS STILL the most HAPPY customer expecting to receive healthy silky smooth virgin Russian hair!!!!!!!!!!! the hair was not even hackled.
I FELT IT WAS NOT MY HAIR ORDER! ALTHOUGH I ASKED TOO MANY TIMES TO CHECK  MY HAIR VERY WELL BEFORE TO SHIP IT TO BRAZIL!! HOW many times I should have repeated it to them?!

I WAS TOO GOOD WITH THEM!

they are rude, cold,selfish,unprofessional!
And i want my full refund as Sterling promised!
He is ignoring me, he is not replying my emails. I sent him the track number and he keeps doing what he said he would do : IGNORING ME.



Edited by Isabela_Brazil - Feb 26 2014 at 6:52pm
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teemgee5 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote teemgee5 Quote  Post ReplyReply Direct Link To This Post Posted: Mar 05 2014 at 5:10pm
I ordered hair from them and I'm into my 3rd week. I was so excited when I ordered now I have to admit I'm kinda scared. I am so sorry about your experience, no one deserves that
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