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mimilala 
New Member
Joined: Jun 10 2010
Location: US - Florida
Status: Offline
Points: 38
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 Topic: Help! The store disapeared after i placed my order
Posted: Jan 09 2014 at 6:13pm |
Yesterday after messaging this vendor on aliexpress for about 5days, i finally placed my first order from aliexpress. Today i went back to message the vendor about my tracking number and i noticed that the aliexpress store is completely devoid of any products  including the product that i purchased. So now im freaking out and im about to call my card company to get some advice on how i should handle this matter. But does anyone know what might have happened?? I know that the sale that they had ended yesterday so idk if that has anything to do with it. Ive already messaged the vendor but she doesnt usually get online until late...... Ughhh guys i need some advice!!! Im gonna be so mad if i ended up getting scammed  Btw the vendor i used was new (Store opened in october) and had positive reviews but it wasnt alot of reviews(Like around 100...)
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sugabanana
Elite Member
Joined: Dec 08 2011
Location: Mafia Town
Status: Offline
Points: 103213
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Posted: Jan 09 2014 at 6:26pm |
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That actually doesn't sound like it makes sense. You will have a history of the transaction in your cart if you paid through the aliexpress store. It shows all your transactions. Just go ahead and cancel the transaction.
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mimilala
New Member
Joined: Jun 10 2010
Location: US - Florida
Status: Offline
Points: 38
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Posted: Jan 09 2014 at 6:38pm |
 sugabanana wrote:
That actually doesn't sound like it makes sense. You will have a history of the transaction in your cart if you paid through the aliexpress store. It shows all your transactions. Just go ahead and cancel the transaction. |
Ya i have the history of the transaction in my cart, i meant that when i go to the store to see the product that i bought, its no longer available...... And everything from the store is gone as well  if i cancel the transaction will i have to message the seller? Or can i cancel my order without her help?
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sugabanana
Elite Member
Joined: Dec 08 2011
Location: Mafia Town
Status: Offline
Points: 103213
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Posted: Jan 09 2014 at 7:21pm |
mimilala wrote:
sugabanana wrote:
That actually doesn't sound like it makes sense. You will have a history of the transaction in your cart if you paid through the aliexpress store. It shows all your transactions. Just go ahead and cancel the transaction. |
Ya i have the history of the transaction in my cart, i meant that when i go to the store to see the product that i bought, its no longer available...... And everything from the store is gone as well if i cancel the transaction will i have to message the seller? Or can i cancel my order without her help?
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just open a dispute for the transaction stating that the items are no longer available. You can cancel the transaction yourself. THe vendor normally doesnt get paid until the customer is staisfied and has received the product.
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mimilala
New Member
Joined: Jun 10 2010
Location: US - Florida
Status: Offline
Points: 38
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Posted: Jan 10 2014 at 7:32pm |
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Princess Grace
Elite Member
Joined: Feb 10 2011
Location: On Your Mind
Status: Offline
Points: 137627
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Posted: Jan 11 2014 at 8:21am |
mimilala wrote:
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just
open a dispute for the transaction stating that the items are no longer
available. You can cancel the transaction yourself. THe vendor normally
doesnt get paid until the customer is staisfied and has received the
product. [/QUOTE]
Okay so
last night the vendor emailed me back saying that they were redecorating
their store and that I should expect it to be open in a week idk
about all that but she also shipped out my package last night and it
should be here Monday so I'm going to wait til I get the package to see
if I need to open a dispute. My curiosity is killing me right now so I
need to see it  but thanks for your advice and help, I really
appreciate it 
[/QUOTE]
Did she send you a tracking number?? What the hell does she mean they are decorating their store like its a Lee Beauty Supply? |
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mimilala
New Member
Joined: Jun 10 2010
Location: US - Florida
Status: Offline
Points: 38
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Posted: Jan 11 2014 at 12:16pm |
Princess Grace wrote:
mimilala wrote:
<font><span style=":rgba255,255,255,0"> |
</span><font><span style=":rgba255,255,255,0">just
open a dispute for the transaction stating that the items are no longer
available. You can cancel the transaction yourself. THe vendor normally
doesnt get paid until the customer is staisfied and has received the
product. |
</span> <font><span style=":rgba255,255,255,0">Okay so last night the vendor emailed me back saying that they were redecorating their store and that I should expect it to be open in a week idk about all that but she also shipped out my package last night and it should be here Monday so I'm going to wait til I get the package to see if I need to open a dispute. My curiosity is killing me right now so I need to see it but thanks for your advice and help, I really appreciate it </span>
Did she send you a tracking number?? What the hell does she mean they are decorating their store like its a Lee Beauty Supply?
Ya I got the tracking number and I've been checking it. My package is in the US and should be on my doorstep by Monday. But yas that is the exact face I had when she told me they were redecorating their store I'm pretty sure redecorating an aliexpress store would just consist of changing the pictures of their products and banners, and I don't think they would need to remove all their products to do that...... But idk guess I'll see when the package gets here to see if I was scammed 
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TexturizedDiva
Elite Member
Joined: Jan 17 2005
Location: Somewhere
Status: Offline
Points: 13635
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Posted: Jan 12 2014 at 10:11am |
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Yes, sometimes the AliExpress vendors will remove all the products from their store, usually after a sale. This lets them upload new images and banners, and change their layout and pricing. I've seen it happen twice with two vendors I've used.
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mimilala
New Member
Joined: Jun 10 2010
Location: US - Florida
Status: Offline
Points: 38
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Posted: Jan 12 2014 at 9:34pm |
TexturizedDiva wrote:
Yes, sometimes the AliExpress vendors will remove all the products from their store, usually after a sale. This lets them upload new images and banners, and change their layout and pricing. I've seen it happen twice with two vendors I've used. |
Really?? Okay that makes me feel alot better my package comes in tommorrow yall and im excited 
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BlaXiCaN
Junior Member
Joined: Nov 21 2013
Location: nc
Status: Offline
Points: 343
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Posted: Jan 13 2014 at 2:40am |
i really hope you get that package today. keep us posted and make sure to take pics ! 
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Help! The store disapeared after i placed my order
