I haven't seen many reviews. I saw one excellent review by Luvmyson2008 and was encouraged to take the plunge. I got burned so bad on Jace's processed hair that I was scared to death. KCY reviews were frightening as well. Anyway, the hair hasn't been installed. I am just sharing my experience as I go...So so sorry for the huge pics lol. I tried to make them smaller!
Maria, CS for GHOH replied to all of my emails within 24 hours. On February 17th 2014, I ordered 2oz of 14'' and 4oz of 16''. The website said it would take 7-10 business days to ship but it took 11 business days. I started counting from the 19th because I ordered on a Sunday and Monday was Presidents day (Feb. 18). On Monday March 4th, I emailed Maria and was told it would ship Wednesday March 6th. When I hadn't received tracking on March 6th at 5pm, I emailed Maria again. I received tracking from USPS late Wednesday night.
Maria told me it would be shipped overnight on Wednesday. The USPS notification was Priority mail 2 day and the tiredaz post office took four days to deliver it. I got it finally today.
I emailed Maria this morning to ask her if I could pay for UPS or FED EX shipping in the future and she told me to just let them know and they could do that. If I get the Radiance hair, I will do that. First let's see how this hair holds up. FYI, I'm going to get this hair installed in three weeks. Here are the fresh out the box pics of the hair. This hair looks and feels like my hair blow-dried- without the damage.