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LovesLace 
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 Posted: Nov 20 2012 at 1:36pm |
 joy22 wrote:
I still haven't heard back from her regarding my refund. This was on Friday.. The last question I asked her is whether she intends on giving a partial or full refund .....then I heard crickets ....I sent the other pack of hair her back and still waiting to hear back.......... |
Contact your credit card company to do a charge back. Link her FB explanation.
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Super22Star
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Joined: Mar 26 2008
Location: SouthSide
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Posted: Nov 20 2012 at 1:43pm |
Joy I think you better start the dispute process with your CC company because the vibe I'm getting from people that may actually know her is that she's done this before and she's not giving anyone their money back. I just sent that mess back to the address that was on the package which was an apartment in Houston! SMDH I knew I should have rannnn far far away when I noticed she had the hair laying on the floor in what appeared to be her home!!!  |
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Spoiled302
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Posted: Nov 20 2012 at 1:48pm |
@Joy22 call that CC company ASAP!!!!!
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Super22Star
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Posted: Nov 20 2012 at 1:49pm |
Ok wait a minute....I got action over here.....does this mean she's issuing me a refund?? Now..after I've gone through the trouble of filing a dispute with the CC company??
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REFUND CONFIRMATION
| Merchant: |
GLAM GODDESS |
| Description: |
Order #***/Customer
Requested |
Billing Information
***** ****
**** ******* ***
******, ** *****
US
*************@yahoo.com
********** |
Shipping Information
***** ****
**** ******* ***
******, ** *****
US |
| Date/Time: |
20-Nov-2012 11:12:15
PST |
| Transaction
ID: |
4799866357 | | |
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LovesLace
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Joined: Aug 08 2007
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Points: 21903
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Posted: Nov 20 2012 at 1:50pm |
Super22Star wrote:
Joy I think you better start the dispute process with your CC company because the vibe I'm getting from people that may actually know her is that she's done this before and she's not giving anyone their money back. I just sent that mess back to the address that was on the package which was an apartment in Houston! SMDH I knew I should have rannnn far far away when I noticed she had the hair laying on the floor in what appeared to be her home!!! |
You know I was thinking IF she's washing the hair she's probably washing it in her bathtub. 
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LovesLace
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Posted: Nov 20 2012 at 1:54pm |
Super22Star wrote:
Ok wait a minute....I got action over here.....does this mean she's issuing me a refund?? Now..after I've gone through the trouble of filing a dispute with the CC company??
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REFUND CONFIRMATION
| Merchant: |
GLAM GODDESS |
| Description: |
Order #***/Customer
Requested |
Billing Information
***** ****
**** ******* ***
******, ** *****
US
*************@yahoo.com
********** |
Shipping Information
***** ****
**** ******* ***
******, ** *****
US |
| Date/Time: |
20-Nov-2012 11:12:15
PST |
| Transaction
ID: |
4799866357 | | | |
Yeah it appears so BUT she steeeelllllllllllllllll owes you MORE money. Keep the dispute going with your CC til you get alllll your cash.
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Super22Star
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Joined: Mar 26 2008
Location: SouthSide
Status: Offline
Points: 2774
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Posted: Nov 20 2012 at 2:14pm |
Ok so she is in fact rectifying the situation by refunding all of my money.... ******,
Thank you for finally apologizing! Thanks all I ever really wanted in the
1st place..honestly. I totally understand you being passionate about your
business. I feel you on this because I am a business owner myself, but please
take this small piece of advise away from this whole ugly experience! When I was
in franchise training for my business they taught us that if we ever have a
small dispute with a customer, work with them to find some type of happy medium
as quickly as possible even if it ultimately means refunding their money (and in
the business I'm in that would mean I did all the work and lost money) because
at the end of the day it will be detrimental to your business for that customer
to leave dissatisfied. A dissatisfied customer will almost always tell people
about a bad customer experience they had which in turn will hurt your business!
I'm so sorry that things got so ugly so fast and I will definitely let
everyone that I have voices my opinions to know that you did rectify the
situation!
As for the Cambodian hair...I just mailed it back to the address that was
on the package about an hour ago...on *** ******* ****. The USPS tracking number
is: 03122120000106170170.
Thanks for your cooperation!!
*****
--- On Tue, 11/20/12, Glam Goddess Virgin Hair <glam.goddess@ymail.com>
wrote:
From:
Glam Goddess Virgin Hair <glam.goddess@ymail.com>
Subject: Following
Up
To:
Date: Tuesday, November
20, 2012, 1:11 PM
*****,
Somewhere in the midst of all of this it has dawned
on me that this is all very counterproductive and my time and efforts could and
should be better spent elsewhere as neither side seemed satisfied with
everything that had transpired. I never relinquished accountability for the
issues incurred with the Cambodian sale and wanted to make things right for
customers as they were excited about the hair. I have always understood and
accepted that people who encountered issues with their hair would feel
disappointment from how this situation turned out. It is for this reason that I
immediately committed myself to moving quickly to getting these issues fixed and
replacing hair so that those who participated in the sale could receive what
they'd expected and waited for. It seemed unsatisfactory to have people wait
weeks for hair only to end up "empty handed", as a refund would be appreciated,
but for the wasted time and anticipation, there was nothing to show for it. The
point of replacing the bundles was to be redeeming but also to be consistent and
fair in the handling of the situation for everyone. But apparently this is a
resolution that you have met with complete unwillingness and therefore I will be
issuing you a refund for the Cambodian hair in addition to the Russian
hair.
I
have started the process for the refund for your Russian hair, so you should see
the funds hit your account within the next business day or the following after
the Thanksgiving holiday. The system automatically sends you an email informing
you that a refund is processing. If you do not receive this email, please let me
know and I will forward verification of the impending refund to you.
In
terms of your Cambodian hair, you may return it to the following address:
****
******** **** ***
*******, ** *****
Please
send the package back with delivery confirmation so that I may track it and make
sure that I receive it. Upon receiving the package, you will be issued a
refund.
Thank you & Take Care.
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Bonjour baby ooowee
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Posted: Nov 20 2012 at 2:43pm |
now THAT'S how you hone in & positively rectify the situation! just wanted you to get all of your hard earned money back!  "you go girl"
Edited by Bonjour baby ooowee - Nov 20 2012 at 2:44pm
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LovesLace
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Posted: Nov 20 2012 at 3:01pm |
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She must have been contacted by a bunch of ladies CC's and didn't want to lose her privileges. I wonder if her paypal account is still open.
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Super22Star
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Location: SouthSide
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Posted: Nov 20 2012 at 3:05pm |
lol I know right...I am so glad this will be over soon... 
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