Sorry in advance for the long post...lol..
In December I brought 3 bundles of Extensions Plus zig zag natural wavy 18-20 inches in color 1b. I decided to take the plunge after spending so much money on mediocre or horrible hair last year. I was a bit hesitant because have not purchased Indian hair in about 4 years. I must say that shipping for EP is so damn expensive and I chose the cheapest option which was about $19, but I did get my hair in 2 days. Straight out the package, the hair smelled nice and I can tell it was washed already. The hair was beautiful and looked a bit silky but was tangle and shed free. I combed with a rattail comb about 5 times and only 1 strand came out.
1st Wash: I decided to wash one of the bundles a few weeks after I got it and I was not happy with the outcome. The hair became hard and sort of tangled as soon as it hit the shampoo water. I was livid because I had just paid a lot of money for this hair. I used Joico moisture recovery and Joico K pak products on the hair as recommended and still the same thing. Once dried, it was gorgeous with a natural luster it did not have any tangles or shedding which I was happy about.
I am sorry but the Customer service sucked. After several phone calls talking with the returns dept, I decided to keep the hair because if I sent it back for a refund I would be losing about $150 for restocking fees and have to pay to ship back or even more money if I exchanged because there is a 5% exchange fee and the hair I had was not in stock so I would have to pay more for other hair and $19 shipping for the new hair.
2nd wash: So I finally got around to washing all the bundles this weekend ( I rewashed the first bundle again). I decided to switch products I used Elasta QP creme conditioning poo, Garnier Fructis sleek and shine cond and Suave almond and shea butter cond. The other bundles had that same stiff tangled feel when washing but not as bad. I washed the hair twice with EQP shampoo it became really silky no more tangled feeling. I deep conditioned with the cheapie conditioners for 30 mins. The hair washed out really silky and tangled free. The hair looks very beautiful, not too shiney (high luster) like it did before I washed it. I am not sure if this hair misbehaved because EP colored it to a 1b and whatever brand they use is not good.
I will be getting installed in a few weeks for an event I have to attend. I will update with a review once installed to see if this hair lives up to the hype. So far, I don’t see anything special except for the outstanding wefts because I only lost about 3 strands during the entire washing and combing session.
1 bundle is not as wavy but I will have it installed on bottom
A few pics before washing
After washed and dried
Edited by mzsophisticated - Feb 01 2014 at 10:04pm