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Topic ClosedDONT EVER BUY FROM BESTLACEWIGS.COM!!!

 
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zalonia View Drop Down
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Direct Link To This Post Topic: DONT EVER BUY FROM BESTLACEWIGS.COM!!!
    Posted: Oct 24 2011 at 10:49pm
THEY ARE CRIMINALS WHO WILL STEAL YOU MONEY!!!  
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PRnena View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 10:55pm
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yurika975 View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:00pm
What happened? How did you pay? Please say with paypal or a credit card?! Dispute, dispute, dispute. Sorry you had a bad experience. 
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thebombdotkom View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:01pm
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zalonia View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:06pm
I paid by pay pal...they claim to have "hassle free returns"...ha, that is a joke!!

I ordered a yaki lace front color 4.  they sent me a silky straight unit, different style number and all.  it shed so bad straight out out the bag that I collected the hair and put it in a ziploc bag and sent it back to them.  the knots were not bleached as they promised they would be.  Now after sending that wig back and paying almost $30, to do so...they are telling me they don't refund for reasons such as mine.  
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blkbuttafly View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:07pm
TELL 'EM WHY YOU MAD SON
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Direct Link To This Post Posted: Oct 24 2011 at 11:10pm
Originally posted by blkbuttafly blkbuttafly wrote:

TELL 'EM WHY YOU MAD SON


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zalonia View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:10pm
Rita [agent]
Hi, this is Rita, can i help you?
​ ​cynthia
i sent a wig back to you and i still have not recieved my refund
Rita [agent]
oh.
may i have your email, dear?
then i will check for u
​ ​cynthia
Rita [agent]
ok, amoment pls
​ ​cynthia
yeah
Rita [agent]
yes, we have got the wig, and my colleague has emailed u, pls check your email first
:)
​ ​cynthia
i did.
your website says "hassle free returns"
i was un-satisfied and I want my money back.
you cannot keep the wig and my money!
shellylin has joined

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zalonia View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:11pm
dear, we have email you , but no reply , have you get the email ?
​ ​cynthia
i am replying to you now.
i want my money back!
shellylin [agent]
now we have received the returned wig, and also checked it carefully , that is not like what you said .
of course we will refund you , if you do not want to exchange
just pls read our refund policy
​ ​cynthia
yes it is...it shed...it had short hairs all through the parting area and it was very silky...no yaki
the knots were not bleached either!!!!
shellylin [agent]
dear have your bought a wig before ?
for all wigs, minimal shedding is hard to avoid and normal , and we checked it again, that is less shedding , a good wig .
​ ​cynthia
of course i have! i know what I am talking about! what you sent me was not like the wig on your website. that hair was VERY silky....not yaki as pictured
not a good wig....not what you showed on your website.
shellylin [agent]
if it is really shedding serious , we will be responsible for you. but it is not like your said. and it seems you are not quited familar with wigs
​ ​cynthia
I WANT MY MONEY BACK. YOU HAVE YOUR WIG. HONOR YOUR REFUND POLICY
shellylin [agent]
yes, we will refund you.
pls read our refund policy
once get your confirmed ,it can be done within 24h
also , we have sold over 5000wigs of sw94 yaki like that
they are very welcomed by african american
​ ​cynthia
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zalonia View Drop Down
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Direct Link To This Post Posted: Oct 24 2011 at 11:12pm
THAT WIG IS NOT LIKE AFRICAN AMERICAN RELAXED HAIR...AT ALL
NO...THAT HAIR IS SILKY....FOR WHITE WOMWN
shellylin [agent]
we think you want heavy yaki , that is very kinky than this kind
​ ​cynthia
NO I WANTED YKI...DO NOT TELL ME WHAT I WANT!
WHEN ARE YOU REFUNDING MY MONEY?
HELLO??
OK...SINCE YOU DO NOT WANT TO WORK WITH ME...I WILL OPEN A DISPUTE WITH PAYPAL TO GET MY MONEY BACK.
shellylin [agent]
dear, are you white people ?
for white people , that lace color is also not good for you
​ ​cynthia
JUST REFUND MY MONEY PLEASE
shellylin [agent]
light brown lace or brown lace is only good for african american people
ok, no problem we just want to let you know how to choose the right wig for your futher wigs, no matter where you will buy
​ ​cynthia
WHEN ARE YOU REFUNDING MY MONEY?
shellylin [agent]
this is our refund policy
the shipping come and back fees will be charged by customer
pls have a look
​ ​cynthia
THE SHIPPING WAS FREE WHEN I BOUGHT THE WIG, SO WHAT ARE YOU TALKING ABOUT??
I PAID TO SEND IT BACK TO YOU. JUST REFUND ME WHAT I PAID YOU
YOU HAVE HAD THE WIG MORE THAN 2 BUISNESS DAYS...U HAVE IN PECTED IT....SO REFUND MY MONEY!
shellylin [agent]
dear, free shipping is just offered who really want the wig
​ ​cynthia
YOU ARE CRIMINAL...YOU ARE STEALING PEOPLES MONEY....
I AM CONTACTING PAYPAL
shellylin [agent]
and we do not accept unreasonable returning. if the wig is bad, no problem we will full refund and be compensate for this matter
shellylin [agent]
but wigs is not what you said , and you can buy from other company , you will be clear which wig is good
​ ​cynthia
If for any reason you are not satisfied with
your wig purchase,Please contact us via email upon unit
arrival at Info@bestlacewigs.com.
THIS IS ON YOUR WEBSITE....YOU ARE LIARS!!!!
shellylin [agent]
of course, we think that is also hard to do business like this kind
yes, dear
​ ​cynthia
MY RETURNING THE WIG WAS NOY UNREASONABLE...IT SHED ALOT...I EVEN SENT YOU A BAG OF HAIR THAT I COLLECTED....
shellylin [agent]
contact us , if the wig is really bad, we must be responsible to our customer
​ ​cynthia
I DID CONTACT YOU...I SENT YOU EMAILS...YOU SAID TO SEND THE WIG BACK FOR A REFUND...I DID THAT AND NOW YOU DO NOT WANT TO REFUND ME!!!!
shellylin [agent]
we checked the hair , very thin, hair , and even we pull the hair harshly, it is less shedding . for wigs, that is a good one. and minimal shedding is normal for all wigs,
we just thought , it is your first time to use a wig, so not quite clear about it
for all hair , that is knoted on the lace in front , back is tied and glued on weft tracks
even your own hair, it appear lose hair ,
​ ​cynthia
I KNOW HOW THE WIGS ARE CONSTRUCTED....I DO NOT NEED YOU TO EXPLAIN IT TO ME.....
YOU ARE STALLING AND ATTEMPTING TO AVOID GIVING ME MY MONEY BACK
shellylin [agent]
dear, pls check the email, before you send it back, we assure to check, if it is just really bad wig, nothing to say, we must be full refund and make some compensate for you
but after checked the returned wig, that is a good wig . we sell over 100 wigs like that .
this wig can last more than 3 months
​ ​cynthia
I THOUGHT YOU SOLD OVER 5000 WIGS LIKE THAT?? GIVE ME MY MONEY BACK!!!
shellylin [agent]
dear, we will refund you. but we do not accept unreasonable returning
​ ​cynthia
WHEN ARE YOU REFUNDING ME?
NOW?
shellylin [agent]
dear, in fact, you are not clear about wigs
​ ​cynthia
WHEN ARE YOU REFUNDING ME??
shellylin [agent]
it can be done at once, but shipping fees 30$ will be deducted
packing fees 15$ could be free
​ ​cynthia
WHAT PACKING FEE??
shellylin [agent]
dear, you can buy wigs from other company, we think you will also not satisfied. all is caused by lack of commen knowledge about wigs. so you will think they are bad. when i bought something , not familar, i also very niptick to it , but after learning something and use it right, i know , i am too strict on it
every wig is packed by our special box
that will be free. because, this is yr first wig from us
and we can understand your feeling about wigs
shellylin [agent]
dear, ok , no problem with the dispute
​ ​cynthia [you]
i have opened a paypal dispute against your company
shellylin [agent]
feel very sorry with this deal
you can buy wigs from other company , as you like , you will know what is wig and which is better wig
thanks
bye
of course, good advice, before buy something you do not know, pls learn something about it
shel
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