Oh no! Sorry to hear about your awful experience Sandra
Me personally, I have never had issues with my ONYC hair. I've worn their relaxed, kinky curly and virgin brazilian hair and the quality was really good!
I am however learning that this hair industry is a gamble. Ive gotten "good" and "bad" batches of hair from the same vendors on multiple occasions!
I guess, to me, what it boils down to is the customer service and their willingness to resolve issues when their customers are unhappy with their product. I hope you were/are able to resolve your issue!!