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JoliePoufiasse 
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 Posted: Nov 08 2012 at 7:17pm |
So what's the handbook on this? If a customer calls you a n*ggerr, which is an obvious racial slur, followed by a threat that "you're gonna pay for it", can you not respond harshly? I understand that in these situations, it's best to deliver some ether calmly and with a smile but it's not always our first reaction to do so. Does she not have any recourse since the customer called her a racial epithet and threatened her? I would definitely look into that. Just last week some white dyke bitch at my job greeted me in the morning with the French equivalent of "good morning, n*ggger. I responded with "good morning, ignorant pale face butch dyke" with a smile and kept on going. This bish was a manager for another department so I could have easily complained, except she made sure that no one was in sight when she said it
Edited by JoliePoufiasse - Nov 08 2012 at 7:18pm
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Lady ICE
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Posted: Nov 08 2012 at 7:24pm |
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handbook would've been tossed out the window....
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JoliePoufiasse
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Posted: Nov 08 2012 at 7:27pm |
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No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida...
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CamiK
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Posted: Nov 08 2012 at 7:29pm |
 JoliePoufiasse wrote:
No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida... |
The customer was a white male and the manager that fired her was a black woman...
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JoliePoufiasse
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Posted: Nov 08 2012 at 7:32pm |
CamiK wrote:
JoliePoufiasse wrote:
No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida... |
The customer was a white male and the manager that fired her was a black woman... |
Are you serious? A BLACK WOMAN could not understand the situation well enough to just take her aside and give a warning, if need be??? This is unbelievable. But still, do you guys have a work equity commission? Over here, it's a step we can take (governement agency) before we get lawyers involved if we feel we do not get satisfaction. Since I doubt she can afford lawyers, is there such a body that regulates these things? Black or not, this is discrimination. There was a threat involved. Also her response was verbal. It's not like she jumped on the girl
Edited by JoliePoufiasse - Nov 08 2012 at 7:33pm
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Spokenword
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Posted: Nov 08 2012 at 7:46pm |
sorry that your sister lost her job. the nerve of that man, and i agree that in the moment, you don't always have time to think through your thoughts. how old is your sister?what was his response to what she said, did it escalate?
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coconess
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Posted: Nov 08 2012 at 7:48pm |
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There is no "understanding a situation"
In a customer service oriented environement.. They can say whatever they want..
As long as they don't put their hands on you.
She reacted stupidly IMO. She should have known she would lose her job.. If she didn't care about that then I understand. But if she valued her job she would have said a slightly snarky comment about how he's there for the next 4 yrs regardless of how anyone feels about it.
She could have got at him way worse and made him way madder if she would have thought before she spoke. Im not saying she shouldnt have been angry but There are ways to deal with certain situations..
He won. He disrespected you and then got you fired...
I would have been laughing at him cus he can't do sh*t about it
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Spokenword
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Posted: Nov 08 2012 at 7:52pm |
CamiK wrote:
Shes a hot head... but I think many ppl would be in that situation...smh |
has she had other incidents at work? perhaps that was also tied into her termination? also, you said your mom thinks your sister exaggerated. do you mean on the side of the man (like he didn't actually say that) or is she thinking your sister exaggerated her response.
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blaquefoxx
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Posted: Nov 08 2012 at 7:55pm |
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I would have shut down that register and walked off. That crakkka can pack his own sh!t.
Then I'd write 2 incident reports, one for management and one for corporate.
Edited by blaquefoxx - Nov 08 2012 at 8:10pm
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Spokenword
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Posted: Nov 08 2012 at 7:57pm |
coconess wrote:
There is no "understanding a situation"
In a customer service oriented environement.. They can say whatever they want..
As long as they don't put their hands on you.
She reacted stupidly IMO. She should have known she would lose her job.. If she didn't care about that then I understand. But if she valued her job she would have said a slightly snarky comment about how he's there for the next 4 yrs regardless of how anyone feels about it.
She could have got at him way worse and made him way madder if she would have thought before she spoke. Im not saying she shouldnt have been angry but There are ways to deal with certain situations..
He won. He disrespected you and then got you fired...
I would have been laughing at him cus he can't do sh*t about it
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very true, coco.
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