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JoliePoufiasse View Drop Down
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Post Options Post Options   Thanks (3) Thanks(3)   Quote JoliePoufiasse Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:17pm
So what's the handbook on this? If a customer calls you a n*ggerr, which is an obvious racial slur, followed by a threat that "you're gonna pay for it", can you not respond harshly?
I understand that in these situations, it's best to deliver some ether calmly and with a smile but it's not always our first reaction to do so. Does she not have any recourse since the customer called her a racial epithet and threatened her? I would definitely look into that.
 
Just last week some white dyke bitch at my job greeted me in the morning with the French equivalent of "good morning, n*ggger. I responded with "good morning, ignorant pale face butch dyke" with a smile and kept on going. This bish was a manager for another department so I could have easily complained, except she made sure that no one was in sight when she said it 


Edited by JoliePoufiasse - Nov 08 2012 at 7:18pm
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Lady ICE View Drop Down
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Post Options Post Options   Thanks (2) Thanks(2)   Quote Lady ICE Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:24pm
handbook would've been tossed out the window....
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JoliePoufiasse View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JoliePoufiasse Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:27pm
No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida...
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CamiK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CamiK Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:29pm
Originally posted by JoliePoufiasse JoliePoufiasse wrote:

No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida...

The customer was a white male and the manager that fired her was a black woman...
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JoliePoufiasse View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JoliePoufiasse Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:32pm
Originally posted by CamiK CamiK wrote:

Originally posted by JoliePoufiasse JoliePoufiasse wrote:

No but seriously, is there recourse when you are confronted with that kind of verbal agression on the job? She threatened her! Don't you guys have some kind of work equity commission that you can bring your grievances to? I don't know how it works in the US, let alone Florida...

The customer was a white male and the manager that fired her was a black woman...
Are you serious? A BLACK WOMAN could not understand the situation well enough to just take her aside and give a warning, if need be??? This is unbelievable. But still, do you guys have a work equity commission? Over here, it's a step we can take (governement agency) before we get lawyers involved if we feel we do not get satisfaction. Since I doubt she can afford lawyers, is there such a body that regulates these things? Black or not, this is discrimination. There was a threat involved. Also her response was verbal. It's not like she jumped on the girl


Edited by JoliePoufiasse - Nov 08 2012 at 7:33pm
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Spokenword View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Spokenword Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:46pm
sorry that your sister lost her job.  the nerve of that man, and i agree that in the  moment, you don't always have time to think through your thoughts.  how old is your sister?
what was his response  to what she said, did it escalate?
 
 
 
 
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coconess View Drop Down
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Post Options Post Options   Thanks (12) Thanks(12)   Quote coconess Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:48pm
There is no "understanding a situation"
In a customer service oriented environement.. They can say whatever they want..
As long as they don't put their hands on you.

She reacted stupidly IMO. She should have known she would lose her job.. If she didn't care about that then I understand. But if she valued her job she would have said a slightly snarky comment about how he's there for the next 4 yrs regardless of how anyone feels about it.
She could have got at him way worse and made him way madder if she would have thought before she spoke. Im not saying she shouldnt have been angry but There are ways to deal with certain situations..
He won. He disrespected you and then got you fired...
I would have been laughing at him cus he can't do sh*t about it

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Spokenword Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:52pm
Originally posted by CamiK CamiK wrote:

Shes a hot head... but I think many ppl would be in that situation...smh
 
has she had other incidents at work? perhaps that was also tied into her termination?
 
also, you said your mom thinks your sister exaggerated. do you mean on the side of the man (like he didn't actually say that) or is she thinking your sister exaggerated her response.
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Post Options Post Options   Thanks (12) Thanks(12)   Quote blaquefoxx Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:55pm
I would have shut down that register and walked off. That crakkka can pack his own sh!t.

Then I'd write 2 incident reports, one for management and one for corporate.


Edited by blaquefoxx - Nov 08 2012 at 8:10pm
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Spokenword Quote  Post ReplyReply Direct Link To This Post Posted: Nov 08 2012 at 7:57pm
Originally posted by coconess coconess wrote:

There is no "understanding a situation"
In a customer service oriented environement.. They can say whatever they want..
As long as they don't put their hands on you.

She reacted stupidly IMO. She should have known she would lose her job.. If she didn't care about that then I understand. But if she valued her job she would have said a slightly snarky comment about how he's there for the next 4 yrs regardless of how anyone feels about it.
She could have got at him way worse and made him way madder if she would have thought before she spoke. Im not saying she shouldnt have been angry but There are ways to deal with certain situations..
He won. He disrespected you and then got you fired...
I would have been laughing at him cus he can't do sh*t about it

 
very true, coco
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