Caalifornia Lace Wig custom order NO GO

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 First I'm posting this so that you don't find yourself where I find myself now. $647.04 POORER, 8weeks of waiting, and a wig that has synthetic hair blended in that won't take color. I ordered a custom unit so that I could get glueless and the silktop. I sent my colors the blending percentage  wanted in the comments, The picture of the hair color and style I wanted. Now I got the box opened it and was stunned when I saw a wiggy  dark wig with white strips for highlights. .... I emailed her my problems  this was her reponse. Hello Amber:The colors on the photo and the actual hair you got are very similar, we never guarantee an exact match. Its impossible, your computer screen and my computer screen and settings are likely to be totally different.  You did not send a photo of the base of the hair where you actually see how the highlights are placed, you only sent a photo of the lower part of the hair so seeing the highlights throughout really makes a difference. Also you have to remember that when highlighting a unit while being constructed the hair is installed very uniform. As you can see on the cap, the lighter strands of hair are in sections. Thats just how its done when highlighting during construction. If you wanted a more natural look for highlights you would need to have the hair professionally colored AFTER construction not during. 
All silk tops come with two layers of silk, thats just how they are made, they are thicker then all lace units. The density is according to your order, the unit has been inspected and signed off, so there in nothing unusual about the silk cap you received based on what you ordered.My suggestion is if the top is too wiggy, you can have it thinned out by a professional stylist and for your next custom order, I recommend you go with a lighter density on top. As far as the colors and highlights, we colored the hair a #10 with #613 highlights throughout as requested, not sure why you feel the colors are too dark. The colors match our color swatch perfectly. 

So I think okay I take it to a professional colorist....She (The colorist) calls me back and tells that she wants me to know that all f this hair isn't human hair. Do I still want her to color it because the nonhuman hair is not going to lift.....I'm in shock I thought this was a reputable company. I would understand if I mixed the colors up told her the wrong thing or if it was even close to the nice realistic wigs they represent or even close to what I ordered. I hate to bash a company but I don't want anyone else to get duped.

Edited by Amber828via619 - Mar 06 2013 at 5:50pm