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poodles View Drop Down
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Direct Link To This Post Topic: *BEWARE*
    Posted: Nov 04 2004 at 11:34am

I purchased ORS carrot oil (the big size) from a BSS in the mall.  I usually go to the Lee Beauty up the street from me, but I was having my car fixed that day and this was the closest one.  Well, I noticed the more expensive price but was desperate and bought it in haste because I would be washing my hair later.  This BSS doesn't allow you to open the bottles, there's a seal on them.  So I got home and opened it up, TO FIND WHITE PETROLATUM!!!  This was basically generic grease in a jar I could've bought at the Dollar Store for $.99!!!

I asked for a refund but since it's on credit, they can't do it supposedly.  Just a warning to be careful cause some of them are trying to pass off products that are clearly not from the brand.  Could've been a mistake, but seems like a scam to me.

 

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bubblinbrownsug View Drop Down
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Direct Link To This Post Posted: Nov 04 2004 at 12:28pm

I had the same experience.  I ended up writing a letter, inclded my receipt and shipping the product back to the manufacturer. I got a letter of apology and a coupon off my next purchase of this shampoo.

You should write to ORS and tell them your experince. Give the name of the BSS, the location, the phone number, and if possible the person who helped you.  What helped me out a lot was that I stated I was a customer for years and how tis product works for me better then any other!!!  

Do this a let me know how it turned out.

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poodles View Drop Down
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Direct Link To This Post Posted: Nov 04 2004 at 1:00pm
Oh I should write them but problem is this was like a couple weeks ago, and I usually save my receipts but my purse was getting cluttered so I chucked them all.  But I do have my online statement, do you think they'll accept that instead? 
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