I took the plunge and ordered as I saw PRNena's pics and reviews & fell in like yet also considered the negative reviews and decided, for the price I would gamble.
Ordered: (2) 16 inch bundles; (1) 14 inch closure
Installed a week ago.
My unbiased review is:
Shipping: I read all the posts on this company about having items in stock so I emailed before I purchased to ensure it was in stock. I had a firm appointment date with a stylist who books up fast so this was important. Received it in time so I was happy. 5 days from order time to receipt of package. Also, a return address was listed on my packaging
Customer Service: My experience with her was very positive. I emailed her about every question and every post I saw on here and she was nothing more than professional with me. I can ask a lot of questions (Im sure that is written on one of my old report cards somewhere) and she responded to them all.
Texture/Hair Quality: As advertised, curls beautiful & holding up well. Low luster like I requested. No tangles or shedding. Soft beautiful hair.My curls still go all the way to the ends.
Maintenance: A cinch! So far I wet the hair in the shower every AM, add leave in conditioner (curls unleashed) add Cantu coconut curl cream and go! At night, I pineapple and add a silk bonnet. Thats all.
Response to coloring: Great!
The Wefts: I didn't like them at all and I did tell the company owner this. They looked a bit...I can't even explain it but on one bundle, it appeared to be undone at the end. Im used to sturdy Ford tough Wagman wefts. I will say however that when I washed it out the package, the questionable wefts didn't lead to shedding but still, I had my stylist reinforce them just in case. Also sealed as an added precaution.
The Closure: Curl pattern on the closure is diff from the curl pattern of the 2 bundles. The pattern of the two bundles was exactly as the hair advertised by the company, on the closure tho, not so much...ehhh actually not at all. Luckily I ombred the hair so it looks intentional and you cannot tell a difference. Had I not dyed it, I dunno what I would have had to do.
Gray Hairs: Didn't notice any "fillers" but did have to pluck some greys. I am too young (in my opinion) to don grays.
So thats my experience. Given how the hair is holding up for me now, the pros outweigh the cons and I am satisfied with my purchase. I mean I have had NO shedding and NO tangles. HOWEVER, I do not yet know if I would order again just because given all the negative reviews, I'm wondering if I was just one of the lucky ones to get a good batch because I do not see a benefit negative reviewers would get out of posting negative reviews so my logical side says there must be some truth to it. I got lucky and am scared to tempt fate a second time.
But, if this hair still looks and behaves like this at week 4 and 5 then I will definately purchase again because it looks and feels awesome.
Oh yea, I haven't swam yet with it. I plan to this weekend and can update with results if I remember.
My unbiased 2 cents.