Did you order from stock? if so sometimes they don't have the wig you want in stock which means they have to make it. But they probably won't tell you that.
I ordered their stock glueless 26 inch black silktop italian yaki in small. It took 3 weeks to get my order. When I inquired about it their response was the one in stock had flaws so they had to make one. I paid $400 for the wig and totally wasn't pleased with it. I've never seen hair so dry and no matter what I do I can't seem to get it moisturized.
Good luck with yours!