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Amazon Customer Service is amazing

 
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The Best Human Hair Available with No Service Match

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zsazsa View Drop Down
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    Posted: Feb 02 2013 at 11:13am
like truly. It's really rare for me to find great service that I want to shout about. 

My son's Kindle screen went funny. You could only see half top of the screen. I suspect I damaged it myself as I had it in hand Luggage with heavy items without its leather protector cover . 

Anyway I went on the Amazon site Thursday around 4.30pm, clicked on the tab 'call me back' I instantly at that very moment got a call back from Amazon. I explained the problem, was told no problem, a new one is being sent out to you. No quibbles, no questions, no drama. The conversation lasted less than 3 mins. 

I arrived home the NEXT day (Friday) from work with new kindle delivered. 

I am sorry but I am amazedLOL

I love them. 


Edited by zsazsa - Feb 02 2013 at 11:14am
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Alias_Avi View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Alias_Avi Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:18am
HOLD UP

You didn't have to mail them your broken one!?!????
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zsazsa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zsazsa Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:24am
Nope. No mail back required (unless they will get in touch in future to ask?) this is what really surprised me - i thought they would demand mine back before replacement. it was SO quick. 

I have both of them here. Now if I could fix the first one, that would be great as I would pass it on to another kid. 
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KhiaMarie View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote KhiaMarie Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:49am
They had me mail my old one back. But it was quick when my new one came. :D I was happy.
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Lhdc2011 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:56am
They really do
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Bre. View Drop Down
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Post Options Post Options   Thanks (5) Thanks(5)   Quote Bre. Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:57am
I love Amazon.  I ordered a 40 inch TV for a family member and paid $3.99 for overnight shipping.  The TV wasn't shipped on time and they didn't know what was going on so they sent out a second TV.  Finally, both TVs came and I contacted CS and told them so that I could send they second TV back and they told me it was mine to keep since it was their mistake.  Amazon is awesome.  
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Post Options Post Options   Thanks (0) Thanks(0)   Quote coconess Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:34pm
Yea my cousin has issues with her kindle and kindle fire and they will always send her a new one.. But I thought she had to send the old one back..
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Post Options Post Options   Thanks (1) Thanks(1)   Quote melikey Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:35pm
i have never needed their assistance, but good to know since i shop there so much!
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Post Options Post Options   Thanks (1) Thanks(1)   Quote honeyb87 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:44pm
I absolutely LOVE amazon! 
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Missvw Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:45pm
I love Amazon, I've giving up on ebay completely
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