Black Hair Media Forum Homepage
BHM BHM BHM
Forum Home Forum Home > Lets Talk > Talk, Talk, and More Talk
  New Posts New Posts RSS Feed - Amazon Customer Service is amazing
  FAQ FAQ  Forum Search   Register Register  Login Login
 

Amazon Customer Service is amazing

 
 Post Reply Post Reply Page  123>
Hair To Beauty



III Sisters Hair Growth

Same Day Shipping on All Items
Author
 Rating: Topic Rating: 5 Votes, Average 4.00  Topic Search Topic Search  Topic Options Topic Options
zsazsa View Drop Down
Elite Member
Elite Member
Avatar

Joined: Apr 11 2006
Location: United Kingdom
Status: Offline
Points: 33252 		Post Options Post Options   Thanks (5) Thanks(5)   Quote zsazsa Quote  Post ReplyReply Direct Link To This Post Topic: Amazon Customer Service is amazing
    Posted: Feb 02 2013 at 11:13am
like truly. It's really rare for me to find great service that I want to shout about. 

My son's Kindle screen went funny. You could only see half top of the screen. I suspect I damaged it myself as I had it in hand Luggage with heavy items without its leather protector cover . 

Anyway I went on the Amazon site Thursday around 4.30pm, clicked on the tab 'call me back' I instantly at that very moment got a call back from Amazon. I explained the problem, was told no problem, a new one is being sent out to you. No quibbles, no questions, no drama. The conversation lasted less than 3 mins. 

I arrived home the NEXT day (Friday) from work with new kindle delivered. 

I am sorry but I am amazedLOL

I love them. 


Edited by zsazsa - Feb 02 2013 at 11:14am
Back to Top
Sponsored Links


Back to Top
Alias_Avi View Drop Down
Elite Member
Elite Member
Avatar

Joined: Oct 10 2010
Status: Offline
Points: 169045 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Alias_Avi Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:18am
HOLD UP

You didn't have to mail them your broken one!?!????
Back to Top
zsazsa View Drop Down
Elite Member
Elite Member
Avatar

Joined: Apr 11 2006
Location: United Kingdom
Status: Offline
Points: 33252 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zsazsa Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:24am
Nope. No mail back required (unless they will get in touch in future to ask?) this is what really surprised me - i thought they would demand mine back before replacement. it was SO quick. 

I have both of them here. Now if I could fix the first one, that would be great as I would pass it on to another kid. 
Back to Top
KhiaMarie View Drop Down
Senior Member
Senior Member
Avatar

Joined: Jul 12 2009
Location: New Jersey
Status: Offline
Points: 1106 		Post Options Post Options   Thanks (0) Thanks(0)   Quote KhiaMarie Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:49am
They had me mail my old one back. But it was quick when my new one came. :D I was happy.
Back to Top
Lhdc2011 View Drop Down
Junior Member
Junior Member
Avatar

Joined: Aug 31 2012
Status: Offline
Points: 7775 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Lhdc2011 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:56am
They really do
Back to Top
Bre. View Drop Down
Senior Member
Senior Member


Joined: Mar 25 2009
Status: Offline
Points: 4790 		Post Options Post Options   Thanks (5) Thanks(5)   Quote Bre. Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 11:57am
I love Amazon.  I ordered a 40 inch TV for a family member and paid $3.99 for overnight shipping.  The TV wasn't shipped on time and they didn't know what was going on so they sent out a second TV.  Finally, both TVs came and I contacted CS and told them so that I could send they second TV back and they told me it was mine to keep since it was their mistake.  Amazon is awesome.  
Back to Top
coconess View Drop Down
Elite Member
Elite Member
Avatar

Joined: Dec 30 2006
Status: Offline
Points: 99431 		Post Options Post Options   Thanks (0) Thanks(0)   Quote coconess Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:34pm
Yea my cousin has issues with her kindle and kindle fire and they will always send her a new one.. But I thought she had to send the old one back..
Back to Top
melikey View Drop Down
Elite Member
Elite Member
Avatar

Joined: Oct 03 2006
Location: venus
Status: Offline
Points: 60203 		Post Options Post Options   Thanks (1) Thanks(1)   Quote melikey Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:35pm
i have never needed their assistance, but good to know since i shop there so much!
Back to Top
honeyb87 View Drop Down
Platinum Member
Platinum Member
Avatar

Joined: Sep 10 2006
Location: ATL
Status: Offline
Points: 34367 		Post Options Post Options   Thanks (1) Thanks(1)   Quote honeyb87 Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:44pm
I absolutely LOVE amazon! 
Back to Top
Missvw View Drop Down
Elite Member
Elite Member
Avatar

Joined: Apr 27 2005
Location: Across the Pond
Status: Offline
Points: 24989 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Missvw Quote  Post ReplyReply Direct Link To This Post Posted: Feb 02 2013 at 12:45pm
I love Amazon, I've giving up on ebay completely
Back to Top
Get Longer Healthier Faster Growing Hair
Get Healthier Stronger Longer Hair
The Elite Hair Care Sorority
Wefted Hair Wigs and More
All Major Brands at Lowest Prices
Full Cap and Lace Front 100% Human Hair
Full lace wigs, lace front wigs, glueless lace wigs, celebrity lace wigs and remy wigs
The Haircare Solution for Locs and Twists
Uses Natural Ingredients to create amazing beauty products
DHT Blocker System
 Post Reply Post Reply Page  123>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Copyright © 1999 - 2013 BlackHairMedia.com, All Rights Reserved.     Powered by EpperSoft.com