Jacksunhas screwed me out of $310 for a custom silk-top full lace with that I receivedwith incorrect measurements. The backstory is below so I won't worry aboutrepeating it.

http://forum.blackhairmedia.com/forum_posts.asp?TID=345401&KW=&title=jacksun-14-brazilian-flw-silktop-sale-pics-link

BecauseI wasn't able to sell the unit, I contact Jacksun about getting it repaired. Hesaid it couldn't be repaired so to send it back. I sent it back in September.After going back and forth for awhile cause they couldn't find it. Finally Iguess they found it cause he started telling me about some stock silk-top wigsthey had. One was way too long (24" plus he wanted to charge extra for it)and the other was already dyed. So we agreed that he would have another onemade. I sent him the order form on Nov 1. Checked on status on Dec 4 which hereplied "doing it now". That was the last I heard from him. I'veemailed him seven times since then, as recently as early this week. I evenemailed the address on his website (info@blackhairmedia.com). NO RESPONSE. I tried calling the number in his email address and on thewebsite. No on answers. After listening to Chinese music for a few seconds, itdisconnects. To see if they were just ignoring me, I created a new emailaddress and emailed them like I was interested in pricing for a stock wig. Gota response back from Stella at the "sy_hair2006" within 48 hours witha quote. I've confirmed that they're just ignoring me. Icing on the cake: Ireceived an email (probably mass email) last Sunday with a list of their stockwigs. So I responded to that email and of course NO RESPONSE.

Initiateda dispute with Paypal. It was immediately closed because the transaction wasmore than 45 days ago (made in May 2012). I then called Paypal Customer Serviceto try to explain that it takes about that long to even receive the item. Theytold me to contact the bank and that they don't cover "custom items".I then called my bank and opened a dispute. Received a letter from them sayingthey couldn't (wouldn't) do anything and that this was between me, Paypal, andthe vendor. I called Paypal back to tell them this. They pretty much me I wasSOL ($$it Outta Luck). The most they would do is make a "note" intheir system about this vendor. If they get enough complaints, they wouldreview my dispute again.

MyLessons Learned:

1)Stay away from Jack Sun.

2) IfI deal with a CV again, it will be with a much smaller purchase amount toreduce my overall risk (and anger) if I get screwed.

3)Paypal's Personal Protection policy does not cover "custom items"which is what they considered my wig order. Use my credit card, if possible,which has a much better dispute policy. Did some research on Paypal's handlingof disputes and saw more customer dissatisfaction with them than I would haveimagined. This whole thing has me using Paypal less overall to pay for any purchases.

4) Again,stay away from Jack Sun. I have no wig and my money is gone.

5) Ifthere's even a slight chance that I have to dispute something with Paypal, filemy claim by day 42 just in case I have to use it. I tried to follow theirsuggestion to work directly with vendor which is what I was doing up until JackSun started ignoring me.

DISCLAIMER:I know many people have ordered from Jack Sun with no problems which is whatprompted me to try him in the first place. Unfortunately my transaction hasbeen a dismal failure to the tune of $310. This post is just to inform and helpanyone in their decision process as they look for a CV. This was my personalexperience and may not be indicative of his normal work, or it could be and Ijust wasn't aware of more of those bad experiences to ward me off.